Spain has long been favourable with British tourists looking for warm beaches, great food and the chance to build some fond memories, and Spain looks set for a boom in popularity following incidents of terrorism in Turkey and Egypt. Tour operators such as Thomson, First Choice and Thomas Cook offer package holidays to resorts along the Spanish coast, but what happens if you become ill or suffer an injury that wasn't your fault while abroad?
In this guide we'll explain how to make sure that your break abroad doesn't turn into a disaster, and how to claim compensation if it goes wrong.
The following resorts are just some of the popular Spanish resorts and hotels that UK tour operators offer. As part of our service to you, our team keep track of illness outbreaks at these hotels and report our findings on our Holiday Hotel Watch site, so if you've witnessed or experienced an illness at any of these locations, we would like to hear from you.
Illness outbreaks occur at resorts in Spain every year and are often caused by inadequate processes to prevent to prevent the cultivation and spread or harmful bacteria and parasites. If you spot any of the following hygiene errors while abroad, we recommend raising an issue with the management at your resort, as well as with your tour operator.
Food poisoning is often the main cause of illnesses such as Salmonella and E. coli in Spain, but you can avoid a holiday nightmare if you look out for food safety mistakes at your resort. Some of the most common issues that our clients have encountered include the following:
Poor hygiene can cause an infection outbreak, especially if the housekeeping team aren't properly educated on hygiene, and don't thoroughly clean your hotel room and public areas throughout your resort. Some of the most common housekeeping mistakes include the following:
There are a variety of diseases that could ruin a holiday, many of which can be prevented. We find that the following are the most frequently reported diseases by tourists in Spain:
If you do become unwell in Spain, it's important to make sure that the management at your resort are aware of your condition, and that you advise your holiday representative so that they can try to resolve the cause of your illness and provide you with the necessary care. Be sure to receive a written report of your complaint, as this is important if you decide to make a claim.
During peak times in Span issues with maintenance can arise due to resorts being unprepared for the influx of visitors. Some hotels and resorts may yet to have been finished and offer dazzling views of building sites, and while these might cause annoyance, sometimes they can do more damage.
Incomplete building work in Spain can be a hazardous to your health and highlights that there are known issues at your resort. We recommend being vigilant around these areas, and keep an eye open for potential causes of accidents. If you're unhappy with the conditions at your hotel, complaining to your tour operator can sometimes result in being moved to a different room or even a safer resort, so it's worth making them aware of the problems you're experiencing.
We are regularly contacted by tourists who have been injured on holiday in Spain by an accident caused by a negligent resort, airline or tour operator, with some of the most common accident claims involving the following:
If you have suffered an illness or accident that wasn't your fault during your package holiday in Spain, you may be able to claim compensation from your tour operator.
As part of a package holiday you are provided with protection under The Package Holiday Regulations 1992, meaning that if any element of your holiday wasn't as advertised or caused you to come to harm, you can make a claim. Even if you sustained an injury or suffered an illness due to the negligence of any of the following, your tour operator may still be held responsible:
It is not always obvious whether you have booked a regulated package holiday, but there are two criteria that generally need to be met:
If you're unsure if you booked a or are unable to locate your ATOL certificate; then get in touch with us and our travel law specialists who will be happy to help you.
Upon returning home you should seek out legal advice before making a formal complaint or claiming compensation from your tour operator, as once you have accepted compensation you might be unable to make a further claim.
Our travel law specialists can advise you of the true value of your claim and the best course of action to pursue compensation.
We can handle any accident or illness claim on a no win no fee' basis, meaning that you won't have to pay us anything up front.
Some law firms may claim to specialise in a variety of different areas of the legal system without having the personnel or experience to support their claims, but at Simpson Millar our travel law specialists only handle holiday claims, have represented tour operators and have an unparalleled understanding of travel law.
If you want to find out more about making a claim for compensation following an illness on your package holiday in Spain, then contact us today. A member of our team will be able to provide you with free no-obligation advice on making a claim within minutes, in plain jargon-free language, so you've really nothing to lose.