Our Holiday Specialists have recently been contacted by disappointed Caribbean Collection customers wanting advice about how to complain about their holiday, and recover compensation for serious illnesses and injuries sustained abroad.
Your Caribbean Collection (Travelbag Ltd) holiday will be protected if it was purchased as a regulated package holiday. The Package Travel Regulations 1992 provide holidaymakers with legal rights that make Caribbean Collection responsible for the proper performance of its hotel suppliers abroad.
Holidaymakers returning from the Caribbean who have suffered illness or injury due to the fault or failures of a hotel supplier are able to claim compensation from their tour operator in the UK courts, if necessary.
Important Advice: If you have suffered from a Holiday Illness or a Holiday Accident and want to claim compensation from Caribbean Collection, then speak to Simpson Millar initially for free legal advice before you contact the tour operator.
You should seek legal advice from a specialist holiday accident and illness lawyer as you may not fully understand your rights or how much compensation you are entitled to receive from Caribbean Collection.
Holidaymakers who experience gastric illness caused by food or water poisoning are entitled to claim substantial compensation from their tour operator particularly if their illness was due to faecally contaminated food infected with salmonella – e coli – dysentery – campylobacter or the cryptosporidium bug.
Accepting an offer of compensation from Caribbean Collection may extinguish your holiday claim and you will not be entitled to recover additional compensation should your holiday illness or injury continue unabated.
If you would like free advice contact one of our experienced travel lawyers. Our management team alone has over 40 years of experience in dealing with travel related claims. Many of our lawyers have worked for the major tour operators in senior positions and know travel claims inside out. Knowledge of the operations of tour operators and the industry is regarded as an advantage that results in successful compensation claims.
For free expert advice call 0808 145 1353