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Holiday Claims

£2,000 for holiday illness at the Sharm Plaza Hotel

When a holidaymaker returned home from a package holiday to Egypt with severe symptoms of diarrhoea, Simpson Millar took on the tour operator Red Sea Holidays (UK) Limited.

Holiday Illness Compensation

Our client became ill six days into her holiday at Sharm El Sheikh, which was booked as a package and included bed and breakfast at the Sharm Plaza Hotel.

The symptoms which developed included abdominal pain and diarrhoea, as well as associated sickness.

On returning home our client took loperamide tablets and saw her GP, who sent a stool sample away for analysis.

Although no specific infection was diagnosed, the symptoms of diarrhoea lasted for four weeks and our client approached Simpson Millar for advice on making a claim for holiday illness compensation against Red Sea Holidays (UK) Ltd.

Seeking an expert opinion

The tour operator denied liability when we advised it of our client’s holiday illness, so investigations into the symptoms included seeking the expert opinion of a consultant gastroenterologist to help diagnose the gastric infection our client was suffering from.

Although no specific bacterial infection could be pinpointed, there was evidence available that standards of food hygiene at the hotel were poor. The consultant gastroenterologist concluded that the illness our client contracted at the Sharm Plaza Hotel was bacterial and it was “plausible” that it was the result of eating contaminated food at the hotel.

Compensation for holiday illness

Under the 1992 Package Travel Regulations, tour operators have a legal duty to make sure standards of food preparation and hygiene are maintained and guests do not become ill at hotels.

Holiday Hotel Watch

As our client had booked a package holiday, the regulations applied to her case and her claim against Red Sea Holidays (UK) Ltd included compensation for loss of earnings, care and assistance and loss of holiday enjoyment.

The tour operator at first offered the unsatisfactory sum of £1,500 – but after negotiations, our client agreed to accept in full and final settlement of her claim the improved offer of £2,000. Our client’s legal costs were also paid by the tour operator, as Simpson Millar had accepted the case on a no win no fee basis.

Claim for holiday illness

Simpson Millar is one of the UK’s leading tour operators and every year our specialist holiday claims experts help thousands of clients win compensation after suffering gastrointestinal illness on package holidays.

Simpson Millar can accept holiday claims on a no win no fee basis – and you can get in touch with our travel claims team by phone or by completing the online enquiry form.

Dated: 26/04/2013