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£3,750 compensation for "infective stomach bug" at the Tropicana Grand Azure

Our client booked an all-inclusive holiday at Sharm El Sheikh’s Tropicana Grand Azure through First Choice Holidays. He was not expecting to spend his holiday suffering from symptoms of food poisoning.

Stomach Cramps

However, on the second day of his holiday our client began to feel unwell and developed symptoms which included severe vomiting, diarrhoea, stomach cramps, fever, headaches and blood in his stools, tiredness and fatigue. All these symptoms are classic signs of a gastric infection caused by holiday food poisoning.

Our client visited the resort’s medical clinic and was given tablets to help relieve his symptoms. However, he was ill for a further two-and-a-half weeks in total and on returning to the UK he visited his GP for more treatment.

Compensation Claims for Holiday Food Poisoning

Simpson Millar was able to accept the case on a ‘No Win, No Fee’ basis, after the holidaymaker in question contacted our specialist holiday claims team.

Throughout the claims process the tour operator neither admitted nor denied liability for our client’s illness contracted at the Tropicana Grand Azure.

Under the Package Travel Regulations 1992, tour operators have a duty to ensure holidaymakers on a package holiday do not become ill as a result of lapses in food preparation or standards of cleanliness and hygiene at the hotel.

Because of the nature of our client’s symptoms, Simpson Millar obtained the expert opinion of a Consultant Gastroenterologist and General Practitioner, who examined our client and prepared a medical report.

The medical report confirmed that our client had contracted severe infective gastroenteritis and the evidence suggested beyond all reasonable doubt that the infection had been picked up at the Tropicana Grand Azure in Sharm El Sheikh.

Holiday Compensation

Legal Help with making a Holiday Illness Claim

Our client was able to claim for out-of-pocket expenses, care and assistance, loss of holiday bargain/diminution in value and loss of enjoyment of the holiday.

After the medical report has been sent to the Tour Operator, First Choice made an offer of settlement which our client accepted in the sum of £3,750. Simpson Millar’s fees were also paid by the tour operator, meaning that our client got to keep 100% of his compensation.

If you have suffered symptoms of food poisoning on holiday and would like advice on how to claim compensation, call our friendly specialist holiday claims team by telephone or by using the online enquiry form.

Simpson Millar offers free initial advice and accepts holiday illness claims on a ‘No Win, No Fee’ basis.

Dated: 03/05/2013

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