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£7,500 for Salmonella illness on TUI package holiday to Mexico

When a Simpson Millar client booked a 7 day Thomson package holiday to Mexico’s Grand Palladium Colonial Resort, little did he suspect that he would end up in hospital and with a claim for holiday illness compensation.

The all-inclusive Mexico holiday was wrecked when the holidaymaker developed symptoms of Salmonella food poisoning, including diarrhoea, stomach cramps, nausea, flu-like symptoms, vomiting and dehydration – and was admitted to a hospital in Mexico as a result.

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Making a claim for holiday sickness and diarrhoea

After returning home, he contacted Simpson Millar’s specialist holiday claims team for help. Simpson Millar were able to take on his claim on no win no fee terms and pursued a claim for compensation against the package tour operator Thomson Holidays.

The holidaymaker was initially offered the sum of £2,000 as compensation by the package holiday giant – who did not admit liability for the sickness and diarrhoea the holidaymaker suffered at the Grand Palladium Colonial Resort in Mexico

After further medical reports were obtained from a UK consultant in gastrointestinal illnesses, a diagnosis of an “infective” gastrointestinal illness was received.

Although our client’s medical records from Mexico had not actually confirmed that Salmonella was the cause, this had been indicated and the expert’s opinion was that this was the most probable cause of illness.

Simpson Millar’s UK medical consultant concluded that contaminated food was the likely source of the gastric infection – which was likely to be the result of either Salmonella infection or another bacterial infection commonly caused by contaminated food or water.

The consultant gastroenterologist also concluded that the holidaymaker had been so ill with holiday sickness and diarrhoea that it was possible he would develop a post-infective irritable bowel syndrome – which might affect his work and chances of employment in the future.

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After receiving the medical expert’s report, Thomson Holidays offered an improved settlement of £7,500, which the holidaymaker accepted.

Taking on a Tour Operator to Win Compensation

Holiday illnesses like Salmonella and other bacterial and parasitic infections are easily prevented if good food preparation and hygiene standards at a hotel are upheld.

Many holidaymakers fall ill after eating at hotels, where there have been lapses in food preparation standards, with foods like meat and chicken being undercooked or not stored properly.

Simpson Millar’s holiday illness claims team have helped thousands of holidaymakers to win substantial compensation by making no win no fee holiday claims for illness using the 1992 Package Travel Regulations – which impose a legal duty on tour operators to make sure health and safety standards at the foreign hotels they use are maintained.

For free advice about making a no win no fee holiday compensation claim, call Simpson Millar Solicitors today – or complete the online enquiry form to get your claim underway.

Dated: 22/04/2013

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