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Holiday food poisoning at the Tropicana Club Azure in Egypt

£9000 Compensation after lady successfully sues Thomson for holiday illness at the Tropicana Grand Azure in Egypt

Simpson Millar solicitors have helped a lady from East Kilbride claim compensation against her tour operator owing to a serious bout of sickness and diarrhoea which she suffered on her annual summer holiday to Sharm El Sheikh.

The sickness bug caused long term consequences resulting in what is known as irritable bowel syndrome resulting in this higher than average compensation pay out.

Holiday illness solicitors Simpson Millar

Illness Ruins Five Start Holiday

Mrs Henson decided to travel with her family to the five star Tropicana Grand Azure in Egypt for what was supposed to be a relaxing break in the sun. The hotel is advertised by Thomson as having an official rating of five stars and boasts 3 large swimming pools. The hotel had a buffet restaurant where Mrs Henson ate most of her meals along with three further a la carte restaurants.

During the holiday our client went down with sickness , diarrhoea and stomach cramps so she visited the local chemist who prescribed medication usually used to treat bacterial infections such as salmonella and E. coli 0157.

Her symptoms continued when she returned to the UK where she received medical treatment from her GP.

Given that her holiday had been ruined Mrs Henson approached Paul Stevens at Simpson Millar in order to make use of their free telephone advice service. While she was advised that no guarantees could be made about the case succeeding given that she did not test positive for any bacterial infection, she decided to appoint Paul Stevens to represent her in a formal claim against Thomson.

Tour Operator Agrees Four Figure Payout

Owing to the continuing symptoms, a medical expert was appointed to provide a report about her illness so the claim could be properly assessed. Compensation was finally agreed with the TUI UK Customer Legal Department (TUI UK own Thomson Holidays) for £9000.

Delighted with the outcome, Mrs Henson remarked of the service provided by Paul Stevens, Group Illness Claims Manager at Simpson Millar -

"Excellent service at all times and caring at all times which makes a huge difference".

Paul remarked -

"This claim was a very difficult one to pursue so I was delighted at the outcome for Mrs Henson. In fairness to Thomson they ought to be applauded for the pragmatic approach to the resolution of the claim once we were involved. The claim did not even get close to a court".

"It was fortunate that Mrs Henson booked a package holiday with a reputable operator - which does compensate its customers when they know they are at fault. Unfortunately we are coming across more and more holidays that are sold by what can best be described as cowboy companies who attempt to shirk their responsibilities by claiming their customers have not booked a package holiday and are being told they have to bring overseas proceedings".

Simpson Millar advise all consumers to book package holidays with reputable operators. Those that book directly with hotels could find themselves stranded in the event of difficulty and unable to pursue a claim in the UK.

Those wishing to know more about a potential claim for compensation involving illness at an overseas hotel can contact a Simpson Millar travel lawyer today for a free, no-obligation assessment of the holiday complaint.

Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.

Author: © 2014

Dated: 27/05/2014