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Holiday Complaint Claim

Over £8,000 compensation for couple after gastric illness in Turkey

Poor food and water hygiene at a Turkish hotel has resulted in a total of £8,250 damages for a British holidaymaking couple.

Thomas Cook Holiday illness complaint

Together with 2 friends, the pair were celebrating a double birthday at the Lykia World in Oludeniz.

While they were at the hotel, in September 2013, all members of the party contracted gastric illness brought on by the establishment's hygiene failures.

Holiday wrecked for everyone

Simpson Millar's James Blower said that the couple for whom we acted fell ill on the 2nd and 5th day of the holiday respectively

"This meant the rest of the 7-night break was effectively ruined for the entire party, and our clients in particular, who suffered with vomiting, loose bowel movements and excruciating stomach cramps several times a day."

Each was diagnosed as having suffered a gastric intestinal disorder by way of a bacterial pathogen, ingested as a result of the consumption of contaminated food and/or drinking water provided by the hotel.

All-too-familiar culprit

James noted that the claimants had booked their holiday with Thomas Cook, the well-known tour operator.

"It's disappointing to note the same operators' names coming up time and time again in the context of overseas hotel failings," James said.

Poor food and water hygiene at a Turkish hotel medically proven

"In this case our clients were severely ill and both suffered with continuing symptoms for months afterwards. Their medical expert advised them that these symptoms could last for a couple of years."

Even the rep was sick

James observed that the rest of the party were also ill on the holiday, "as well as many other people, including the Thomas Cook rep, who were at the hotel at the same time."

Claim was argued by defendant

After submitting a detailed claim letter, citing a number of breaches of Package Travel Regulations 1992, we initially heard nothing from Thomas Cook.

"The firm finally admitted liability subject to causation," James explained, "which meant we had to obtain medical evidence.

"Once all the medical information had been collected we proposed a settlement. At this point the defendant acknowledged that it was at fault for the hotel's hygiene failures and our clients' respective illnesses. But Thomas Cook continued to argue the value of the claim.

"After a period of negotiation we were finally able to agree a settlement for our clients of £4,000 and £4,250 respectively."

James stressed our clients' upset that their holiday had been ruined.

"The holiday was supposed to be a celebration of birthdays for the group, but illness for everyone turned it into a disaster," he said. "Our clients insisted that they would not return to Lykia World after what they described as 'a terrible experience', and that they would be reluctant to book another holiday in Turkey."

"Nothing Simpson Millar needs to do to improve"

Client testimonial for Simpson Millar holiday law dept.

Delighted with our help, our clients said they would "definitely" and "absolutely" recommend Simpson Millar.

"We have received excellent service. We were very happy, and have to say a big thank you to all who helped with our cases.

"We were more than happy with the service we received... there is nothing that you need to improve."

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