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Thomas Cook Pay Out £3000 Compensation As Guest Suffers From Gastroenteritis On Holiday At The Sentido Crystal Bay Hotel In Egypt

  • Client suffers from stomach cramps, high temperature and diarrhoea after eating exclusively at the Sentido Crystal Bay in Egypt
  • Thomas Cook initially tried to dismiss the claim by denying any liability
  • Simpson Millar LLP’s holiday claims specialist persevere with the claim, securing a pay-out of £3000

Simpson Millar LLP's holiday claims team have assisted a holidaymaker in securing compensation from the travel giant Thomas Cook after she returned home from the Sentido Crystal Bay Hotel with symptoms of gastric illness, including diarrhoea and stomach cramps. The hotel was an "all-inclusive" hotel and our client ate exclusively at the hotel during her stay.

Thomas Cook Food poisoning on holiday complaint

The holiday was a package holiday and was booked based on Thomas Cook’s five star rating. On arrival however, our client witnessed numerous hygiene issues and became ill, despite doing all that she could to avoid what she considered to be "high risk" foods. Amongst other things, she witnessed what she believed to be the cross contamination of food.

As the holiday had been sensibly booked a regulated package holiday, she had a right of action against her tour operator, Thomas Cook, in the UK.

Medical Evidence

Thomas Cook's legal department initially denied liability and attempted to deny the grounds to claim. Thomas Cook refused to offer compensation, stating that it had performed its obligations with reasonable "skill and care" as required by law.

Andrew Tarling, Simpson Millar's Holiday Compensation Claims Manager, was not prepared to accept this response and continued to pursue matters. Andrew obtained medical evidence and sought proof from Thomas Cook to support its claims that it had exercised reasonable skill and care.

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Compensation Received

Faced with various requests for disclosure and medical evidence, Thomas Cook altered its position and eventually admitted that it had not, as previously advised, properly performed the holiday contract. This enabled Simpson Millar to secure compensation on our clients behalf with Thomas Cook agreeing to pay out a total sum of £3000 compensation in respect of the claim.

Excellent Rating

On settlement of the client was very pleased with the outcome and the way that her claim had been handled. When asked for comment, the service was summed up by stating;

"Excellent...I would recommend to anyone. I was given throughout clear and simple instructions and explanations"

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