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Holiday Illness Complaint

Over £15,000 for Illness Bug following Tarantula Nightmare at the Playa Costa Verde Hotel in Cuba

We have successfully helped a couple from Cumbria to claim compensation in excess of £15,000 for traveller's diarrhoea after staying at the Playa Costa Verde Hotel in Holguin, a beach resort in Cuba. Mr and Mrs Smith were staying at the hotel as part of as pre-Christmas break abroad, when shortly into the holiday they suffered serious symptoms of sickness and diarrhoea that are often associated with bacterial infections.

The Playa Costa Verde Hotel is offered by Thomas Cook as a package holiday, and is marketed as being an ideal hotel for couples and families, with many guests staying on an all-inclusive basis and taking advantage of buffet and à la carte dining, along with unlimited soft and alcoholic drinks.

What Went Wrong in Cuba?

Tarantula in hotel room

Part of the way through their enjoyable winter break, the Smiths contracted an illness bug which resulted in Mr Smith visiting the hotel clinic and a prescription for a cocktail of medications. The couple had concerns over the hygiene at the hotel buffet where they found that not only was seafood mislabelled as potato soup that came with the added bonus of a dead spider.

Our clients' experienced problems with their hotel room, where the bathroom flooded 3 times. Worst of all they found a live tarantula in their hotel room, enough to make even the toughest holidaymaker feel uneasy.

Making a Claim for On-Going Illness

Unfortunately for our clients their holiday illness nightmare didn't end when they left their resort, and upon returning to the UK they continued to suffer symptoms, culminating in them instructing us to represent them in their illness claim against Thomas Cook.

Paul Stevens, our Group Travel Litigation Claims Manager represented Mr and Mrs Smith and arranged for their illnesses to be assessed by a food poisoning doctor, so that a proper assessment of their compensation could be made.

With full authority from Mr and Mrs Smith after being advised of the potential value of their claim we began negotiating a settlement with Thomas Cook.

A Positive Outcome

Following a little to and fro with Thomas Cook, an out-of-court settlement of over £15,000 was agreed upon, a result that the Smiths were very happy with. Upon receiving their compensation, Mrs Smith remarked on Paul's attention to detail in saying that he was "very diverse to individual needs checking every detail to deliver great service."

Mr Smith was equally impressed and confirmed that Paul was "very informative to all our needs" and the service in general was "excellent and well beyond our expectations."

Holiday tan not food poisoning

Expert Opinion

Paul Stevens has the following to say about the case:

Compensation for Illness in Cuba

Our Travel Law Specialists help many clients to claim compensation from their tour operator, and we're currently receiving a lot of enquiries concerning food poisoning suffered at hotels in Cuba. If you are looking for advice on how to pursue a compensation claim following illness on a package holiday in Cuba, we can help.

Find out the Value of Your Claim

Compensation awards vary depending on the circumstances of your claim and can be worth anything between £1,000 and £50,000, with more serious cases that involve long-term health complications such as Irritable Bowel Syndrome (IBS) receiving larger awards. It only takes a few minutes for a member of the team to provide you with a free no-obligation consultation on your illness claim, so contact us today.

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