Following instruction from our client we have successfully pursued a claim for compensation against Thomson after illness ruined our client's holiday to the El Dorado Seaside Suites and Spa in the Riviera Maya, Mexico, having suffering from a gastrointestinal infection.
The El Dorado Seaside Suites are advertised by Thomson as an all-inclusive resort with packages tailored to couples looking to celebrate their marriage, whether on honeymoon or an anniversary. Part of TUI's Sensimar resorts, this Mexican hotel is aimed solely at adults and should have provided the perfect holiday destination for our client, with a range of facilities, including "16 relaxation zones and treatment suites" as part of a spa, an outdoor pool, jacuzzi and restaurants that promise a gourmet dining experience.
Unfortunately poor food safety standards that were the likely cause of illness have meant that our client had a disastrous break abroad.
Our client booked her holiday to the El Dorado Seaside Suite with the intention of going on a memorable holiday with her husband, but it soon became clear that this holiday would be memorable for all the wrong reasons. Although the hotel was kept clean and in a presentable condition, our client had to ask for popular breakfast dishes such as omelettes to be cooked on both sides as the chefs were rushing through busy queues and serving them runny. She also found that food was being moved between restaurants uncovered and also ate at an open buffet where birds were able to access the food.
Only a few days into their holiday our client began to feel unwell, finding herself needing extra blankets to stay warm and her appetite began to wane. Soon after she began to exhibit symptoms of stomach cramps and severe diarrhoea in the early hours of the morning which got worse as time went on, leading to headaches. After nearly passing out the hotel doctor advised that our client was experiencing heart problems as a result of a gastrointestinal problem and subsequently had to go to hospital. Following multiple tests it was revealed that our client had large amounts of bacteria in her stool, which a surgeon confirmed to be Gastroenteritis.
As a result of our client's illness her holiday was ruined, however her partner found that she wasn't alone as other guests at the El Dorado Seaside Suites had suffered similar symptoms and been hospitalised for several days. It took our client 6 weeks to start to return to normal, and upon returning to the UK was unable to go straight back to work.
It appears that the cause of our client's illness was food poisoning which could have been caused by a number of food hygiene errors. It's likely that this is a case where food is not being thoroughly cooked as evident by the runny omelettes that where being served, but it's possible that there's an issue of cross-contamination from animals coming into contact with food, as well as serving and dining areas at open buffets and restaurants. These errors could easily be rectified by the El Dorado Seaside Suite staff, and until they do it's likely that we'll see further instances of gastrointestinal illnesses ruining more the holidays.
Following our representation our client was awarded £6,750 compensation, which will have taken into account her pain and suffering and loss of enjoyment of her holiday. It only took our client a few minutes to find out if she was able to make a claim following a free consultation, and following her instructions we did the hard work, keeping her updated in plain jargon-free English at every step of her case.
If you've experienced similar symptoms while on holiday like our client did, it's possible that you also suffered a gastrointestinal infection, and you too might be able to make a claim for compensation. All it takes is a quick phone call during which we will be able to provide you with advice on the value of your claim and the best way to proceed with a claim. We operate on no win no fee' claims, meaning that we won't charge you for our services unless we're successful.
If you would like to find out more about making a claim against your tour operator following a bout of travellers' diarrhoea or any other foreign illness on holiday, then please don't hesitate to contact a member of our travel law team.