Holiday Claims
 Call Us: 0808 145 1353
Holiday Illness Complaint

Holidaymaker compensated £3500 after being placed on drip at the Esra Hotel in Turkey

Simpson Millar LLP’s travel law solicitors have recovered £3,500 from TUI UK Limited, the parent company of well-known brands Thomson Holidays and First Choice Holiday, for a holidaymaker whose holiday to Turkey was ruined by gastric illness.

Holidaymaker on drip after holiday sickness on holiday in Turkey

The holidaymaker, from East Ealing, London, booked to stay at the Esra Hotel in the resort of Altinkum in Turkey on an all-inclusive board basis and blamed the illness on the serving of “cold food” and “pink chicken” at the hotel.

He ate exclusively within the hotel before suffering with symptoms of illness that included abdominal cramping pain, diarrhoea, fever and myalgia. These symptoms lead to severe dehydration which resulted in the holidaymaker being placed on a drip.

Poor hotel hygiene standards

When commenting upon the hotel’s hygiene standards, the holidaymaker recalled how the hotel food was generally cold or lukewarm as it was left to sit on the buffet for extended periods of time and how on one occasion, chicken was served that was pink a raw in the middle. Concerns were also raised about dirty cups, glasses and cutlery being used.

Acting on behalf of the holidaymaker, Andrew Tarling, one of Simpson Millar’s travel law experts said:

Have you been the victim of illness on your holiday?

Anyone that has suffered from an illness as a result of travelling on such a holiday is advised to seek professional advice before accepting a tour operator’s offer.

Our holiday claims team is comprised mainly of ex-tour operator staff and we are happy to provide free advice to anyone that has been ill as a result of holiday abroad and in many cases we can help on a "no win no fee basis".

Commenting upon the service received, the holidaymaker in this case commented on how everyone was "helpful" and "nice", stating that he would recommend Simpson Millar to others.

Holiday illness legal comment icon

Contact us for free, no obligation holiday complaint advice

Our team of legal specialists are ready to speak to you about your holiday complaint. Call us free on 0808 145 1353 or complete our quick enquiry form now.