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Holiday Illness Complaint

£2,500 awarded to pregnant holidaymaker who suffered Salmonella at the Grand Bahia Principe Tulum

20th June 2017


One of our clients has recently been awarded £2,500 in compensation after she suffered a bout of Salmonella while pregnant and on holiday at the Grand Bahia Principe Tulum in Riviera Maya, Mexico.

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The Grand Bahia Principe Tulum in Riviera Maya, Mexico

Situated in the popular Riviera Maya region of Mexico, the Grand Bahia Principe Tulum is currently advertised by British tour operator Thomas Cook on an all-inclusive basis. The hotel ranks well on review websites such as TripAdvisor and features a great selection of facilities, restaurants and bars, however, at the time of her holiday, our client witnessed problems with hygiene standards and suffered from a debilitating gastric illness.

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Gastric illness suffered during pregnancy

Our client travelled to the Grand Bahia Principe at the end of October 2015 for her holiday in November. After having only eaten at the Mexican resort, she began to feel sick 3 days into her break abroad.

At first, she experienced symptoms of stomach cramps and nausea, but her symptoms soon got worse as she began to suffer from continuous bouts of diarrhoea, as well as instances of vomiting and fever like symptoms. Understandably, her condition resulted in her having to spend more time in her room than she would otherwise have chosen to do, leaving her unable to fully enjoy her holiday or take part in some of the excursions she had hoped to go on.

She informed us that her symptoms persisted for the remaining 6 days of her holiday and continued once she returned to the UK, where she decided to visit her GP. After a stool sample test, it was confirmed that she had suffered from Salmonella, which subsequently caused complications for her pregnancy and resulted in a loss of earnings.

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Possible food poisoning in Mexico

Our client informed us that she found some aspects of the Grand Bahia Principe to be concerning, commenting that she found the food available at the buffet to be of a low quality and somewhat bland and dull. She also told us that the buffet wasn't covered when meals were being served.

In some locations, an uncovered buffet might not be problematic, but in warmer climates such as the Riviera Maya, problems can arise. Our client explained to us that she saw flies buzzing around the hotel buffet, and it's possible that this is what caused her to become unwell.

Flies at an all-inclusive buffet and holiday illness compensation

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Flies are naturally attracted to faeces, and because they taste by landing on things, they can transfer the faecal matter to whatever they land on next, including uncovered buffet dishes. This can result in buffet food becoming contaminated by flies carrying harmful pathogens such as Salmonella.

Our client informed us that she never witnessed the hotel kitchen staff performing temperature checks on the food, something which could be very concerning at a hotel buffet. While thoroughly cooking food is often enough to adequately reduce the risk of hotel guests consuming a hazardous pathogen, by allowing it to reach unsafe temperatures in a buffet once it has been served, it's possible that harmful bacteria will begin to breed.

There are other potential causes of holiday illness that our client informed us of, such as finding that during her stay the plates and cutlery were often dirty.

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£2,500 compensation for Salmonella

After suffering Salmonellosis during her pregnancy, our client contacted us to pursue a holiday illness compensation claim against her tour operator. Following our representation, she has won £2,500 in compensation, after it was shown that her illness that could have been prevented.

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You might be entitled to claim compensation

If you have been diagnosed with Salmonella or suffered another holiday illness that could have been prevented while you were on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you could be entitled to make a claim against your tour operator.

It only takes a few minutes to find out if you're entitled to compensation. Speak to a member of our travel law team, and we can provide you with a free no-obligation consultation, during which we can advise you of whether we can represent you on a 'no win no fee' basis.

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Contact us for free no-obligation holiday illness advice

If you would like to find out more about claiming compensation for holiday illness at the Grand Bahia Principe Tulum in Mexico; contact us by calling 0808 145 1353 or complete our enquiry form and we will call you back.