Cosmos is one of the most established tour operators in the UK, with more than 50 years’ experience in selling holidays, but Simpson Millar’s Holiday Claims Team can still receive complaints about Cosmos package holidays from holidaymakers who may have been ill on holiday or suffered an accident through no fault of their own – or who felt that their holiday did not match the brochure description.
Cosmos sells flights, hotels and villas as well as package holidays and tours, so make sure you are booking a package holiday – you should receive an ATOL Certificate confirming your holiday is a package at the time you book.
If you book a package holiday with Cosmos and something goes wrong – such as illness or injury, or your holiday is not as described in the brochure or online – you are protected under the Package Travel Regulations 1992 and can usually make a 'No Win No Fee' claim for holiday compensation.
Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness or injury on a Cosmos package holiday.
In the case of children who become ill on holiday, the time limit is 3 years from the age of 18.
The court does not often extend time limits for making a holiday illness claim if you develop further complications as a direct result of illness or injury on a Cosmos package holiday.
Once you accept a full and final settlement offer of compensation, you may not be able to make a further claim and this is why you should take legal advice from Simpson Millar’s Holiday Claims Team before you start your claim.
In cases involving a complaint about the quality of your Cosmos package holiday, you have 6 years to start court proceedings for breach of contract or misrepresentation.
Important Notice: If your complaint concerns you or a family member falling ill or sick on holiday because of food poisoning – or you have suffered and accident abroad and wish to complain to Cosmos – get some free advice from Simpson Millar before you contact Cosmos.
If you have a complaint about a package holiday booked with Cosmos, it is important that you follow the complaints procedure set out in the Terms & Conditions you received with your booking confirmation.
It is best to make an initial complaint to your Cosmos holiday representative or Cosmos customer services in the UK while you are in resort, to give them a chance to put things right.
However, if you were ill or suffered an accident on a Cosmos package holiday through no fault of your own – or your complaint was not resolved satisfactorily – it is likely you can make a 'No Win No Fee' claim for holiday compensation against Cosmos.
To find out more about ABTA’s Arbitration Scheme click here.
To find out about how you can a claim in the Small Claims Court click here.
If you have suffered illness or injury on a Cosmos package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint to Cosmos.
Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Cosmos on a 'No Win No Fee' basis.
Tour operators will always try and pay holidaymakers who have fallen ill or been injured on package holidays as little compensation as possible.
Remember, if you handle your holiday illness or accident claim yourself, once you have accepted an offer from Cosmos, it will be in full and final settlement and your claim will end.
Should you develop further symptoms – or your injury should become worse in the future – you may not be able to claim again. This is why you need to take advice from Simpson Millar about your claim to make sure you get the best possible outcome.
Simpson Millar is one of the leading holiday claims firms in the UK – and our Specialist Personal Injury Holiday Claims Lawyers can offer free advice and help you make a claim for holiday illness or holiday accident compensation, if you have been ill or suffered injury through no fault of your own on a Cosmos package holiday.