Simpson Millar’s Holiday Claims Team handles complaints from holidaymakers who have booked on the Direct Holidays website.
Direct Holidays is a holiday search website operated by Thomas Cook Retail Ltd, which offers everything from flights to all inclusive package holidays.
If you want to make a claim for holiday compensation – whether for illness, accident or because your holiday did not match the brochure or online description – you have to book a package holiday to be protected under the Package Travel Regulations 1992.
Your travel agent or booking agent should issue you with an ATOL Certificate at the time of booking if your holiday is a package.
If you book a package holiday with Direct Holidays and something goes wrong – such as illness or injury, or your holiday is not as described in the brochure or online – you can usually make a 'No Win No Fee' claim for holiday compensation under the Package Travel Regulations 1992.
Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness or injury sustained on a Direct Holidays package.
In the case of children who become ill on holiday, the time limit is 3 years from the age of 18.
Time limits for making a holiday illness claim are rarely extended if you develop further complications as a direct result of illness or injury on a Direct Holidays package.
If you accept a full and final settlement offer as compensation, you may not be able to make a further claim and this is why you should take legal advice from Simpson Millar before you make a claim, to make sure you receive all the compensation you are entitled to.
In cases involving a complaint about the quality of your Direct Holidays package, you have 6 years to start court proceedings for breach of contract or misrepresentation.
Important Notice: If your complaint concerns you or a family member falling ill or sick on holiday because of food poisoning – or you have suffered an accident abroad and wish to complain to Direct Holidays – get some free advice from Simpson Millar before you contact Direct Holidays.
If you have a complaint about a holiday booked with Direct Holidays, you must follow the complaints procedure set out in the company’s Terms & Conditions, you received with your booking confirmation.
It is best to make an initial complaint to your Direct Holidays representative or Direct Holidays customer services in the UK while you are in resort, to give them a chance to put things right.
However, if you were ill or suffered an accident on a Direct Holidays package holiday through no fault of your own – or your complaint was not resolved satisfactorily – it is likely you can make a 'No Win No Fee' claim for holiday compensation against Direct Holidays.
To find out more about ABTA’s Arbitration Scheme click here.
To find out about how you can a claim in the Small Claims Court click here.
If you have suffered illness or injury on a Direct Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home.
Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Direct Holidays on a 'No Win No Fee' basis.
Tour operators will always try and pay holidaymakers who have fallen ill or been injured on package holidays as little compensation as possible.
Remember, if you handle your holiday illness or accident claim yourself, once you have accepted an offer from Direct Holidays, it will be in full and final settlement and your claim will end.
Should you develop further symptoms – or your injury should become worse in the future – you may not be able to claim again. This is why you need to take advice from Simpson Millar about your claim to make sure you receive all the compensation you are entitled to.
Simpson Millar is one of the leading holiday claims firms in the UK – and our Specialist Personal Injury Holiday Claims Lawyers can offer free advice and help you make a claim for holiday illness or holiday accident compensation, if you have been ill or suffered injury through no fault of your own on a Direct Holidays package holiday.