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Claim for Accidents and Illness at in the Dominican Republic

With popular holiday destinations such as Turkey, Tunisia and areas of Egypt becoming inaccessible due to changes in political climate and terrorist incidents, the Dominican Republic has seen a recent surge in popularity. Unfortunately this new influx of tourism into the country some of the ageing hotels on the Caribbean island may not be prepared for the number of visitors they'll receive this summer, meaning we may see more reports of accidents and illness.

Can I claim compensation?

If you booked a package holiday with a tour operator in the UK, then under The Package Travel Regulations 1992 you can claim compensation from your tour operator if they are found to be to blame for your holiday ruining illness or accident.

Why can I claim compensation?

Because of The Package Travel Regulations 1992, when you book a package holiday your tour operator is responsible for your safety and wellbeing while enjoying any of the many services that likely make up your holiday. This means that the services must be supplied to a reasonable standard, otherwise your tour operator or holiday company may be in breach of contract and liable to pay you compensation.

This means that if you were sick on holiday due to food poisoning or poor hygiene, or were injured by an accident that wasn't your fault at your hotel, then your tour operator is to blame, regardless of whether you became ill as a result of eating at a hotel restaurant, or injured by dangerous conditions in your hotel room or due to any other third party supplied service and facility.

What could make me sick?

We are frequently contacted by holidaymakers who have succumb to a holiday ruining illness, and usually we find that our clients have sought out our help having suffered the symptoms of a gastric illness, such as diarrhoea, nausea, headaches, vomiting and more. Usually these types of symptoms are caused by food poisoning and can be caused by harmful bacteria such as Salmonella, Campylobacter, E. coli or Shigella, as well as parasites such as Cryptosporidium, Cyclospora and Giardia.

These diseases are usually spread through food handling teams not properly following processes such as the HACCP system and serving food raw, undercooked or at the wrong temperature, but they can also be caused by hygiene errors such as a lack of cleanliness and allowing insects, birds and wildlife to access food intended for human consumption.

Not addressing problems with hygiene or food handling at a busy resort can soon result in guests becoming ill, and if you're one of those guests you may be able to claim compensation.

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What accidents could injure me?

There's a wide variety of different accidents that could lead to injury on a package holiday to the Dominican Republic, and in most cases these accidents could have been prevented. In instances where preventable accidents occur, you may be able to claim compensation from your tour operator, particularly if you've been affected by the following:

Dominican Republic Hotel Watch

Like many popular holiday destinations, the Dominican Republic features a variety of resorts, each with a number of hotels that cater to different tastes, many of which are offered by UK tour operators such as Thomson, First Choice, Thomas Cook and more. As part of the services that we provide to holidaymakers, we monitor these hotels for signs that an illness outbreak is about to happen, or provide coverage in the event that one does occur, reporting our findings on our sister site Holiday Hotel Watch. We also list outbreaks on our Hotel Watch page right here on the On Holiday Claims website.

Some of the popular resorts in the Dominican Republic that we follow include the following:

Punta Cana

Punta Cana is an exceptionally popular region with tour operators in the UK frequently advertising the region which sees average temperatures between 20°C and 30°C. As a result of this it's home to some of the busiest resorts in the Dominican Republic:


The Bávaro resort has been built with tourism in mind, and was originally intended as a place for those working in hotels to the east to live, but as larger numbers of people continued to visit it became a resort town of its own and currently has a startling number of hotels, including the following:

Uvero Alto

In comparison to Bávaro, the Uvero Alto resort is considered to be much more secluded, featuring a tropical shoreline complete with coconut trees and sandy beaches. The resort features the following hotels:

Cap Cana

Self-proclaimed as "The World's New Destination", this Punta Cana resort is considered to offer a slice of Caribbean luxury and features the Sanctuary Cap Cana by Alsol, Alsol Luxury Village Cap Cana and AlSol Tiara hotels.

Puerto Plata

Located in the north of the Dominican Republic, this region of the Dominican Republic features both mountain ranges and fine beaches, and is home to a number of resorts that are favoured by tour operators in the UK:

Bahia Maimón

Although Maimón is a relatively small resort town in the Puerto Plata region, it's home to resorts that feature frequently visited hotel chains, including a large RIU complex that includes the ClubHotel RIU Merengue and ClubHotel RIU Bachata.

Costa Dorada

As a purpose built small resort located on the Amber Coast of the Dominican Republic, this resort has been advertised by tour operators as being ideal for holidaymakers looking to escape the crowds. The resort features the Be Live Collection Marien and Iberostar Costa Dorada hotels.

Playa Dorada

Considered to be the Dominican Republic's first tourist spot, this Puerto Plata resort town is still frequently visited and is home to the VH Gran Ventana Beach Resort, Blue Bay Villas Doradas and Sunscape Puerto Plata Dominican Republic hotels.

Río San Juan

Located in the middle of the northern Dominican Republic coast, the resort of Río San Juan has a focus on watersports and making the most of the extensive marine life in the area, and is home to the Grand Bahia Principe San Juan hotel.

La Romana

La Romana is home to a world renowned golf course and attracts a range of artists to the region which features bustling holiday resorts, including the following:


The resort town of Bayahibe was orginially a fishing village but is now part of the expansive tourist trade in the La Romana and is home to the popular Dreams La Romana Resort & Spa, Be Live Collection Canoa and IBEROSTAR Hacienda Dominicus hotels.

San Pedro de Macoris

Although this south-eastern resort is considered to be far more metropolitan than other resorts in the Dominican Republic, San Pedro de Macoris is still popular with tourists looking to relax on an all-inclusive break, and features the Grand Bahia Principe La Romana and Luxury Bahia Principe Bouganville hotels.


In the north-east of the Dominican Republic where the Atlantic reaches the coast, you'll find the Samaná province which is home to a range of popular tourist resorts, including the following:

Samaná Town

As the capital of the province, Samaná Town is located on the northern coast of Samaná and plays a big role in the tourism trade of the Dominican Republic, and is home to the Grand Bahia Principe Cayacoa hotel and whale watching tours.

Las Terrenas

Las Terrenas is known for idealistic scenic landscapes and Dominican Republic staples of white sands and clear beaches. Due to an increase in tourism a number of hotels continue to open in this Samaná resort, where they'll join the Grand Bahia Principe El Portillo hotel.

Cayo Levantado

Actually located just off the Samaná coast, Cayo Levantado is a resort that aims to provide a bit more privacy than some other Dominican Republic resorts, and is home to the Luxury Bahia Principe Cayo Levantado hotel.

Find out more

If you suffered food poisoning or any other illness caused by poor hygiene at any of these hotels, then our travel law specialists would like to hear from you.

We can provide you with a free no-obligation consultation on your claim, during which we can advise you of the amount of compensation you can expect to receive. If you choose us to represent you we can provide you with 'no win no fee' terms, so you can rest assured that we'll do all that we can to make sure that your case is successful.

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Contact us to make a claim

To find out more about claiming for illness in the Dominican Republic, call us on 0808 145 1353 or complete our enquiry form and we will call you back.