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Dysentery (Shigella Sonnei) Claim Advice

Sub-tropical destinations are very popular with holidaymakers, but the heat in these locations can result in holiday illnesses such as dysentery if resorts aren't careful. You might not expect to contract Shigella Sonnei at an all-inclusive hotel, but if you do, you might be able to claim compensation from your tour operator.

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Can I make a claim?

It's the responsibility of your tour operator to ensure that the package holidays they sell are safe for you and your family, but if they aren’t then under The Package Travel Regulations 1992 you might be able to make a claim. If you suffered dysentery within the last 3 years (or 3 years from when you turned 18 if you had dysentery as a child) on a package holiday, then there's a good chance that you could be entitled to compensation.

What do I need to do to claim for dysentery?

No win no fee holiday complaints

If you want to make a claim, all that you need to do is gather any evidence that you have that shows that your hotel is to blame for your illness, including photos, video and statements from other guests, then get in touch with us. We'll provide you with a free no-obligation consultation on your claim in plain, jargon-free English, during which we can assess your case and advise you of the best course of action to take.

How much is my Shigella claim worth?

We handle all claims individually, meaning that we assess the amount of compensation that you might be entitled to based on the circumstances of your illness. Because of this we can't provide you with an exact figure for the amount of compensation that you might be entitled to without knowing exactly what happened, but to give you an idea of how much your claim could be worth, below you'll find an example of a recent successful case:

Case Study Example: £2,000 compensation for shigella illness, Egypt

Mr Middlege suffered from Dysentery at his hotel in Egypt, experiencing symptoms of diarrhoea and vomiting. He was later diagnosed with Shigella food poisoning likely caused by consuming contaminated food provided at his all-inclusive hotel. Mr Middlege's illness continued for the entirety of his holiday and for 3 weeks afterwards, meaning that he was absent from work upon his return to the UK.

Because of the severity of his illness he was awarded 60% of the cost of his holiday together with one week's lost wages, totalling £2,000 in compensation from his tour operator which included £500 for his loss of holiday enjoyment.

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What is dysentery?

You might think that dysentery is a historical condition that the likes of Henry V suffered from, but people still experience it today, and it's more prevalent in countries where hygiene is not up to the same standards as it is here in the UK. One type of this condition that is particularly common is bacillary dysentery; a type of bacterial dysentery that is often caused by Shigella, which results in the inflammation of the intestines.

What is Shigella Sonnei?

Shigella is a harmful strain of bacteria that can result in a type of dysentery called Shigellosis, and Sonnei is a type of Shigella that is commonly spread through contact with contaminated faeces, potentially due to the following on holiday:

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Where can I contract Shigella Sonnei?

Dysentery can be caused anywhere that there's a lack of hygiene, but we find that it's more common in the following popular holiday destinations:

What are the symptoms of Shigella?

Shigella will usually result in dysentery which often causes diarrhoea containing blood or mucus as well as painful stomach cramps. You may also experience nausea and vomiting. If you suffer these symptoms it's vital to seek out medical attention and a proper diagnosis and treatment for your condition.

How long does a Shigella infection last?

Shigella usually takes 1 to 3 days to incubate, but in some cases it can take between 12 hours and 7 days. Once the bacterial infection has incubated and you'll likely suffer symptoms for between 1 and 14 days, although this can be longer in some cases. This means that your illness could last for the entirety of your holiday, and potentially continue once you return to the UK.

Food poisoning abroad

Fortunately the symptoms of dysentery are usually self-limiting, meaning that they can clear up without the need for any need for medicine or medical assistance.

Who is most at risk from Shigella?

There are some groups of people who are more at risk than others. Children under 10 years old are most commonly affected by dysentery at all-inclusive hotels, and the elderly and those in poor health may be more at risk.

Regardless of your age or health, diarrhoea can lead to severe dehydration, so it's vital to maintain your fluid levels, and if prescribed by a medical professional take rehydrating salts.

What should I do if I have Shigella?

In the event that you suffer dysentery it's important to notify a member of staff at your resort, as well as your tour operator representative. They should provide you with additional care including providing you with access to medical assistance, as well as taking steps to prevent an illness outbreak.

Please be aware that it's important to receive medical advice if you become ill on holiday and do not self-diagnose or self-medicate, as you don't want to inadequately treat yourself and make it difficult for a medical professional to make an accurate diagnosis.

Why choose a holiday claims specialist?

Your tour operator may try to settle your claim for a fraction of its true value. Our travel law specialists can assess your case within minutes and if we represent you we can do so on a no win no fee' basis, meaning that it won't cost you a penny to start your claim with us.

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Contact us for help with making a claim

If you want to find out more about claiming for dysentery caused by Shigella Sonnei, or any other holiday illness, get in touch with us by completing our enquiry form and we will call you back, or call us free on 0808 145 1353.