Holiday Claims
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Holiday Claims

EasyJet Holidays Complaints

Simpson Millar’s Holiday Claims Experts handle claims from holidaymakers who book package holidays with easyJet Holidays and fall ill or are injured in accidents on holiday through no fault of their own

You can also contact our Holiday Claims Team for legal advice if your package holiday with easyJet Holidays fell short of the brochure description, or changes were made to your holiday and you were not given notice of this beforehand.

You and the Law

If you book a package holiday with easyJet Holidays and something goes wrong – such as illness or injury, or your holiday is not as described in the brochure or online – you are protected under the Package Travel Regulations 1992 and can usually make a 'No Win No Fee' claim for holiday compensation.

easyJet package holidays are protected by International Passenger Protection (IPP), which means if something goes wrong with any part of your package holiday – for example, a holiday airline goes bust – your package holiday is covered by IPP insurers.

Time Limits for easyJet Holidays Complaints

Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness or injury on an easyJet package holiday.

In the case of children who become ill on holiday, the time limit is 3 years from the age of 18.

Time limits for making a holiday illness claim are rarely extended if you develop further complications as a direct result of illness or injury on an easyJet package holiday.

Once you have accepted a full and final compensation settlement, you may not be able to make a further claim and this is why you should take legal advice from Simpson Millar before you start your claim.

In cases involving a complaint about the quality of your easyJet package holiday, you have 6 years to start court proceedings for breach of contract or misrepresentation.

How to Deal with easyJet Holidays Complaints

Important Notice: If your complaint concerns you or a family member falling ill or sick on holiday because of food poisoning – or you have suffered an accident abroad and wish to complain to easyJet Holidays – get some free advice from Simpson Millar before you contact easyJet Holidays.

If you have a complaint about a package holiday booked with easyJet Holidays, it is important that you follow the complaints procedure set out in the Terms & Conditions you received with your booking confirmation.

It is best to make an initial complaint to your easyJet Holidays representative in resort or contact easyJet Holidays’ customer services in the UK while you are still on holiday, to give them a chance to put things right.

However, if you were ill or suffered an accident on an easyJet package holiday through no fault of your own – or your complaint was not resolved satisfactorily – it is likely you can make a 'No Win No Fee' claim for holiday compensation against easyJet Holidays.

  • When you return home, write to easyJet and state clearly what your complaint involves and what has happened so far eg you made a complaint in resort and the response you received.
  • Make sure you explain how your family or party was affected by what happened eg you were ill (state length of time) and the holiday was ruined, or the hotel was not as described in the brochure (state the issues) and were disappointed and unable to change hotels.
  • Listing your complaint as bullet points can make it clearer and easier to read, especially if your complaint involves more than one issue.
  • There is no need to be rude or sound angry in your letter – this may make matters worse and if a judge in court has to read it, a rude or sarcastic letter may not reflect well on you and might even make you seem unreasonable.
  • Keep copies of all letters and records of documents like receipts for medical expenses or out-of-pocket expenses like taxis.
  • Images and video evidence are hard to deny, so make sure you take photos of poor maintenance or lapses in food hygiene to back up your claim.
  • Be reasonable about the amount of compensation you are seeking – ask Simpson Millar for advice if necessary. Judges are not often sympathetic to claimants who ask for large sums of compensation which do not reflect the actual value of their claim.
  • easyJet package holidays are protected by International Passenger Protection (IPP) and you should be able to make a claim for holiday compensation under the Package Holiday Regulations 1992 if anything goes wrong.
  • ABTA and ATOL offer holidaymakers protection if things go wrong and under ABTA regulations a complaint must be acknowledged within 14 days and a full response given by the tour operator within 28 days.
  • If you are unhappy with the response from easyJet Holidays, you can refer your case to ABTA’s Arbitration Scheme or make a claim through the Small Claims Court.
Holiday Family Compensation

Useful Contacts

To find out more about the IPP scheme click here.

To find out more about ABTA’s Arbitration Scheme click here.

To find out about how you can a claim in the Small Claims Court click here.

Personal Injury Holiday Claims

If you have suffered illness or injury on an easyJet package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home.

Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against easyJet Holidays on a 'No Win No Fee' basis.

Tour operators will always try and pay holidaymakers who have fallen ill or been injured on package holidays as little compensation as possible.

Remember, if you handle your holiday illness or accident claim yourself, once you have accepted an offer from easyJet Holidays, it will be in full and final settlement and your claim will end.

Should you develop further symptoms – or your injury should become worse in the future – you may not be able to claim again. This is why you need to take advice from Simpson Millar about your claim to make sure you receive all the compensation you are entitled to.

Simpson Millar is one of the leading holiday claims firms in the UK – and our Specialist Personal Injury Holiday Claims Lawyers can offer free advice and help you make a claim for holiday illness or holiday accident compensation, if you have been ill or suffered injury through no fault of your own on an easyJet package holiday.

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Contact us for free, no obligation holiday complaint advice

Our team of legal specialists are ready to speak to you about your holiday complaint. Call us free on 0808 145 1353 or complete our quick enquiry form now.


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