Holidays Complaints - FAQ's
Package Holidays – What are your rights?
We all want our holidays to run smoothly and for many holidaymakers this proves to be the case. However, what happens when things don’t go to plan? Holidaymakers are often unsure where they stand with their Tour Operator and what rights they have with the Package Holiday they have booked.
Below are some of the frequently asked questions relating to package holidays and your rights.
- The Tour Operator has changed the hotel
- The Tour Operator has forced us to upgrade
- Can the Tour Operator ask me for more money?
- My holiday has been cancelled
- Making a compensation claim against the Tour Operator
How to Get Compensation for Holiday Problems
As the summer 2011 holiday season gets underway a small percentage of holidaymakers will find their travel plans have been placed into chaos by their tour operators.
So what can you do if your holiday is changed at the last minute or you arrive in the resort to find you have a holiday nightmare on your hands or you holiday was simply a holiday from hell?
There are steps you can take thanks to the Package Travel Regulations 1992 and some FAQ’s are answered below:
Who’s accountable for providing the holiday you paid for?
You may book your holiday through a travel agent or directly with a tour operator. Travel agents act as middle-men between the tour operator and you. The holiday company is the one that actually organises your accommodation, flights and any other components of your holiday.
Your contract is with the tour operator that provides and organises your holiday, no matter how you book your holiday. It is this company’s responsibility to sort out any problems you have and provide the holiday that you ask for.
Make sure that you know who the tour operator is before booking. It should be obvious at the time of booking but if you are unsure, ask.
- If your holiday is cancelled or changed
- Your right to get your promised holiday
- If you cannot go on your holiday
- If your holiday company goes out of business
