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Holiday Illness Complaint

British Tourists Suffer Illness at the ClubHotel Riu Bachata

The ClubHotel Riu Bachata is advertised as a 5 star resort which some considered being better than the various Riu hotels in the Dominican Republic, and although this Puerto Plata hotel receives a number of positive reviews, some are far less complimentary, and suggest that standards may be slipping.

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About the Riu Bachata

The Riu Bachata is offered as an all-inclusive resort by UK tour operators Thomson and First Choice, who boasts the resorts enticing features, including sea views, availability of a selection of water sports, and a range of speciality restaurants to choose from. Thomson also advertises that the Riu Bachata is "perfect for your wedding day" and at the time of writing provides couples on their honeymoon with a "complimentary bottle of rum and fruit on arrival". While the Riu Bachata may seem very appealing, some reviews draw attention to issues at the Dom Rep hotel.

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TripAdvisor reports of Rats, Flies and Illness at the Riu Bachata

Reviews for the Riu Bachata are generally quite positive, but some do point towards issues with the quality of the resort, particularly the low standard of hygiene in the swimming pool and at restaurants and buffets:

TripAdvisor 'davildo' posted a user review with the following comments: "Had a very bad stomach since my arrival and have complained to rep." adding that "I am not the only one, having spoken to quite a few others they all have had the same and one person had it the whole 2 weeks."

Issues of poor hygiene were raised by '1978louise' who said that "on two occasions we witnessed a rat climb out of the swimming pool" and that dead flies could be found on food in the restaurants. These issues with food and pool hygiene could be the cause of the holiday illness that affected her family: "The second week my daughter became ill I also became ill and so did my other son [sic] I was at the doctors having anti spasmodic injections and antibiotics just what you don't expect on holiday and we all had stomach cramps throughout the holiday."

Problems with disease were not just limited to this TripAdvisor user, who noted that many other British families were affected. Unfortunately illness can strike at any resort, whether advertised as a 5 star resort or lower.

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If you booked a package holiday which was affected by diarrhoea and sickness - you may be able to claim compensation for your ruined holiday - you've really nothing to lose.

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Can I Claim Compensation?

If you, your family or loved ones have been affected by illness following a regulated package holiday to the ClubHotel Riu Bachata in the Dominican Republic, you might be entitled to compensation due to The Package Travel Regulations 1992. These regulations place responsibility on your tour operator who are required to ensure that your holiday matches what was advertised to you, and ensures that you and your family are safe while at your resort. This means that regardless if you booked your holiday in the Dominican Republic through TUI owned Thomson, First Choice, or any other tour operator; if you become ill, there's a good chance that you can make a claim against them.

Sick holiday complaints and compensation claims

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What Should I do if I'm Ill at the Riu Bachata?

If you become ill at the Riu Bachata or any other package holiday resort, it's important to inform the hotel management and lodge a complaint with your tour operator. You should also consider medical attention for your condition. This is a vital step to take if you're seriously ill abroad, as some illnesses can be cleared up with medication and you holiday might be saved, but make sure that you contact your travel insurer if you decide to visit a clinic or hospital while in the Dominican Republic.

Make sure to keep a record of everything soon before, during and after you become ill, and if you see any of the issues that we've covered in this article try to take photos or make a note of what you believe has caused your illness. Ask for a written receipt of your complaint from your holiday representative and keep a note of any diagnosis and treatment that you have received, including any medication that you have taken, as these can help your GP to provide you with any further treatment in the UK.

How Much Compensation Could I Receive?

Every case that our dedicated travel lawyers handle is unique, and because of this the amount of compensation that you could be entitled to will depend on the circumstances of your holiday illness. We'll take into account how much of your package holiday was ruined, how much your trip abroad cost, whether you were able to return to work, the severity of your illness, as well as a range of other factors. Recent cases that we have handled for ill holidaymakers returning from the Dominican Republic have settled for £13,000, but it's important to be aware that your claim could be worth more. Most cases that we handle for illnesses abroad result in an average of £5,000 compensation, and clients who suffer on-going health problems might receive in excess of £20,000.

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Our team of legal specialists are ready to speak to you about your holiday complaint. Call us free on 0808 145 1353 or complete our quick enquiry form now.

Find Out More

If you would like to find out more about making a claim for compensation following illness at the ClubHotel Riu Bachata in Puerto Plata, Dominican Republic, then please don't hesitate to contact us. Our travel law specialists can provide you with a free no-obligation consultation on your claim during which we can provide you with an estimate of the amount of compensation you can pursue.

Your tour operator may try to settle your claim for less than it's worth, so we recommend speaking to us first. If you choose us to represent you we can provide you with 'no win no fee' terms, meaning that you won't have to pay us upfront, as our fees are only paid once your case is successful.

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