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Holiday Illness Complaint

Continuing Problems at the Royalton Punta Cana

Following on from a recent report that we made that highlighted an outbreak of Hand, Foot and Mouth Disease (HFMD) at the Royalton Punta Cana, it's become clear from online reports that the Dom Rep hotel is still experiencing problems, as holidaymakers complain of poor conditions, high-pressure sales pitches and illness abroad.

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Hand, Foot and Mouth Disease

Back in March we reported an outbreak of the highly dangerous HFMD which is a viral infection that can induce fever and skin blisters, sometimes leading to headaches, back and neck pain, and in extreme circumstances neurological disorders. While it can be difficult to reduce the risk of a viral outbreak, tour operators such as Thomson as well as the management teams at the Royalton Punta Cana should ensure that all of their members of staff are health and safety trained, and able to limit and prevent outbreaks of bacterial infections such as Salmonella and E. coli.

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Poor Review Highlights Problems

While many of the reviews that the Royalton Punta Cana receives on TripAdvisor are positive, some highlight on-going issues at the Dom Rep resort, with a scathing review from 'Candace R' from Charlotte, North Carolina who has a number of concerns. While many of her comments focussed on high pressure sales pitches, one of the big concerns is over problems with the air-conditioning which she says "got warmer as the week went on with a foul smell on the final day". The TripAdvisor user claims that her family became ill for part of their stay, commenting that "Two of our family of five got sick while there and my husband was sick for two days upon departure".

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Possible Cause of Illness

Through handling many holiday illness claims every year, our travel law specialists find that food poisoning is often the cause of illness in holidaymakers at all-inclusive resorts. Usually this is caused by under-trained or over-worked food handling teams making errors during the preparation, serving and storage of produce and meals, such as allowing food to reach unsafe temperatures, allowing cooked food to become contaminated through direct or indirect contact with raw meat, and failing to prevent wildlife and insects from accessing food.

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Air-Conditioning and Your Health

Air Conditioning Units

One of the must have amenities in any hotel room in a hot country such as the Dominican Republic is air-conditioning. Few of us are willing to brave blazing hot temperatures without this convenience that ensures that what would otherwise be an uncomfortable, sticky, sleepless night, will instead be pleasant and ensure you can get some rest. Like any appliance, air-conditioners require frequent maintenance, with filters requiring regular changing to avoid the spread of disease. If this vital work isn't carried out regularly, disaster can strike as harmful infections utilise poorly maintained air-conditioning units as an easy way to spread.

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What is Legionnaires Disease?

A foul smelling air-conditioner that doesn't operate properly could be a cause for concern for the health of any family staying at a hotel, as it can cause Legionnaires Disease. Legionnaires Disease is a bacterial infection which affects your lungs and manifests flu-like symptoms that can include fever, headaches, muscle pains, chills and tiredness. It usually breeds in water and can easily be spread by a poorly maintained air-conditioning unit. Although Legionnaires Disease shares similar symptoms to other diseases; it can be tested for with a simple urine test, making it easy to diagnose and treat with antibiotics.

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Can I Claim for Legionnaires Disease and Other Illnesses?

Provided that you booked a package holiday to the Royalton Punta Cana through a UK tour operator for a single price that included your flights, accommodation, food and more, you should be covered by The Package Travel Regulations 1992. Because of this regulation your tour operator is responsible for your safety abroad, meaning that whether due to lack of maintenance at your hotel or poor food hygiene at a resort restaurant; if you become ill you should be able to claim compensation.

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Sick holiday complaints and compensation claims

How much is My Claim Worth?

The amount of compensation that you're entitled to is dependent on several factors, including the severity of your condition, how long you were ill for and how much you paid for your holiday. Our travel law specialists can provide you with a free no-obligation consultation on your claim during which we can advise you of the amount of compensation you might be entitled to. To give you an idea of the value of an illness claim in the Dominican Republic, we've listed some recent successful case studies:

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What Should I Do Next?

If you've become unwell at the Royalton Punta Cana, it's generally advisable to seek out medical assistance to get your condition diagnosed and receive treatment, but it's important that if you do so, you inform your travel insurance company to avoid being caught out by excessive hospital fees. A good start is to inform the management at your hotel and make a complaint about your illness to your holiday representative. Make sure to keep a record of any treatment and medication that you have received, as well as a diagnosis if you have received one, as this will help your GP to provide you with any necessary treatment upon returning to the UK.

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Find Out More

We can provide you with 'no win no fee' terms on your holiday illness case, and we won't charge you for an initial consultation, so if you want to find out more about claiming compensation for your ruined Dom Rep holiday, don't hesitate to contact us today. You can contact our travel law specialists by completing our online enquiry form and we will call you back, or alternatively call us directly on 0808 145 1353.

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