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Holiday Illness Complaint

Guests at the Bavaro Princess in the Dominican Republic report holiday illness

Guests at the Bavaro Princess in the Punta Cana region of the Dominican Republic report they suffered the effects of a gastric illness that they believe may have been caused by holiday food poisoning.

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The Bavaro Princess All Suites Resort, Spa & Casino in Punta Cana

The Bavaro Princess, also known as the Bavaro Princess All Suites Resort, Spa & Casino, is located in the exceptionally popular holiday destination of Punta Cana in the Dominican Republic and advertised by TUI-owned tour operator First Choice. While it features what appear to be excellent facilities, guests have commented on possible problems with the food.


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Reports of potential food poisoning

Recent reviews for the Bavaro Princess are generally quite positive, however, a handful of reviewers on TripAdvisor have raised issues about a possible gastric illness, with some guests suggesting that food poisoning is to blame:



'pacdrc' stayed at the Bavaro Princess in February, and in his review titled "Bring the Immodium" he says that the "Food was disappointing in the buffets and after one day, Imodium was a must". He continues to say that "on two occasions, grilled lobster tails were served at the buffets" and while "these were terrific", he says that "about thirteen members of [his] group were sickened by the lobster", meaning that they had to cancel reservations that they had already made at the resort.


Leeds holidaymaker 'Janeyb28' also stayed at the Bavaro Princess in February, and she says that she had concerns about "the food and drink quality", commenting that along with her husband she "got sick after only a few days", adding that she has "only just recovered […] after being home for a week".


'eckhahn' was also a guest at the Bavaro Princess back in February, and in her review titled "Had a great time until [I] got sick", she says that the "food [was] ok, until day 5 when [she] ate the mangoes at breakfast". She explains that "within 15 minutes [she] became very ill", believing that "someone did not wash them with filtered water", she also says that she "spoke to many others that had the same issues with food."


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Waterborne diseases affecting fruits and vegetables

Waterborne diseases can be very harmful and exceedingly difficult to avoid. Bacteria such as E. coli O157 and parasites including Cryptosporidium and Cyclospora can be spread by contaminated water. While many holidaymakers know to avoid the drinking water in certain countries, they could still contract these waterborne illnesses.

Waterborne diseases spread by contaminated water on holiday

Fruits and vegetables can be irrigated with contaminated water, meaning that unpeeled fruits and leafy vegetables, including herbs such as the mint that can be used in cocktails, could be hazardous to your health. Some of the harmful pathogens that are known to cause the symptoms of food poisoning can transfer from contaminated water to these types of produce, causing debilitating symptoms in those who consume them.

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Lobsters and sewage contamination

Lobsters are highly sought after and enjoyed by many holidaymakers, but due to the way that they feed and the conditions of the oceans they live in; lobsters can be home to holiday ruining parasites and harmful bacteria.

Along with prawns, lobsters can become contaminated by the water they live in because these areas are often located close to sewage outlet pipes. After absorbing infectious particles of human faecal matter, they can hold onto disease causing particles which can be transferred to you once they arrive on your plate.

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What to do about a gastric illness

Any gastric illness that adversely affects your health and wellbeing is concerning, but if you suffer from symptoms of vomiting, diarrhoea and nausea that persist for a week or more, you could be struggling with a very serious condition that may require medical assistance.

Requesting a stool sample test or another test will help you to obtain a diagnosis and receive the most effective treatment for your condition, and your test results could also help if you decide to make a claim for holiday illness compensation.

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Claim compensation for contaminated package holiday food

Your tour operator is responsible for every aspect of your package holiday that was sold to you for a single price when booking your break abroad. This responsibility includes the cleanliness of the food supply chain, so in the event that you become unwell due to contaminated food being supplied to your hotel; under The Package Travel Regulations 1992, you could claim compensation from your tour operator.

Our travel law specialists can advise you within minutes if you have a case that we can help you with, and during a free no-obligation consultation we can advise you of the amount of compensation that you could be entitled to, as well as how our 'no win no fee' terms work.

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Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Bavaro Princess in the Dominican Republic; call us on 0808 145 1353 or complete our enquiry form and we will call you back.

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