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Holiday Illness Complaint

Couple report suffering Salmonella at the ClubHotel Riu Karamboa in Cape Verde

23rd October 2017


We've been contacted by a couple who say that they contracted the harmful Salmonella bacteria while on holiday at the ClubHotel Riu Karamboa in Cape Verde. They've informed us that they encountered several concerning hygiene issues, including problems with flies in one of the hotel dining areas.


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The ClubHotel Riu Karamboa in Boa Vista

Advertised by TUI (formerly Thomson) through their 'Platinum' brand of hotels on an all-inclusive basis, the ClubHotel Riu Karamboa is situated in the popular Boa Vista region of Cape Verde.

Unfortunately, the holidaymakers who recently contacted us aren't alone. Guests at other hotels within this picturesque setting have been reporting issues with illness recently. In September, we discussed how TripAdvisor reviewers had been experiencing problems at the Riu Karamboa, and from the recent enquiry that we received, it appears that some of the problems we commented on have yet to be resolved.




Salmonella contracted on anniversary holiday

The couple booked their holiday to the ClubHotel Riu Karamboa in Cape Verde as an all-inclusive package through TUI. Unfortunately, their big trip abroad soon took a turn for the worse during recent their stay.

They informed us that soon after arriving they began to suffer from the symptoms of a stomach illness, experiencing severe diarrhoea, stomach cramps, dehydration and lethargy, having only eaten at the hotel up to this point. As a result of their condition, they advised us that their hotel sheets soon needed changing, but they had to repeatedly chase members of staff of the Riu Karamboa to get these changed.

Due to the cost of seeing a medical professional in Cape Verde, only one of the unfortunate holidaymakers was able to receive treatment, having been told that he had Gastroenteritis, however, there was no testing done to find out what caused his condition.

Upon their return to the UK, they were still suffering from gastric illness symptoms and decided to see their GP. They provided stool samples for testing and one came back positive for the Salmonella bacteria. As a result of their illness, they also had to take additional time off of work.

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Couple report hygiene issues

The couple spoke to us about issues that they experienced during their stay, informing us that they came across flies on the food being served at the hotel, as well as witnessing cats being allowed into the hotel restaurant.

Flies at a buffet and food poisoning

Flies buzzing around a hotel buffet are quite a nuisance, but they can also present a serious health hazard. Due to their biology, flies land on things that they want to taste, and because of their attraction to faecal matter, they can transfer faecal particles to whatever they land on next, which in some instances can be buffet food.

When this happens, you might find that you unknowingly consume the harmful pathogens that were hiding within those faecal particles on buffet food, giving yourself food poisoning in the process. It's possible to contract Salmonella like this, and there are steps that every hotel can take to reduce the risk that their guests will become unwell.

  • Keep buffet dishes covered - By keeping hotel buffet dishes covered, you create a physical barrier that can help to reduce the chances of flies and other insects from contaminating food.
  • Install deterrents - There's a variety of deterrents that you could consider installing that could prevent flies from being in a dining area, many of which are quite cheap to install.

If you notice flies around a buffet while you're on holiday, don't shy away from approaching your holiday representative or the hotelier to notify them of the issue. You might not just prevent yourself from getting sick, but other holidaymakers too.


Sick on holiday

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Make a 'no win no fee' holiday illness claim

If you've contracted a food poisoning pathogen such as Salmonella or another bacterial or parasitic pathogen on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you could be entitled to claim compensation from your tour operator.

In a few minutes, a member of our travel law team can assess your case as part of a free no-obligation consultation, during which we can advise you of the best way to proceed with your holiday complaint, including whether making a 'no win no fee' compensation claim is the best option available to you.

Alice Hellewell - Simpson Millar Solicitors

Contact us for free no-obligation holiday illness claims advice

To find out more about claiming compensation; contact Alice Hellewell by filling in our enquiry form and we will call you back, or call us directly on 0808 145 1353.