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Holiday Illness Complaint

Cyclospora reported at the Now Amber Puerto Vallarta in Mexico

4th August 2017


We have been contacted by a holidaymaker who says that they contracted Cyclospora after staying at the Now Amber Puerto Vallarta in the Mexico.

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The Now Amber Puerto Vallarta in Mexico

The Now Amber Puerto Vallarta is situated in the Puerto Vallarta region on the Pacific Coast of Mexico and advertised by TUI-owned First Choice on an all-inclusive basis.


This Mexican resort includes an adults-only restaurant, as well as facilities that have been tailored to the needs of younger holidaymakers, meaning that is should be an ideal holiday destination for British families. Unfortunately, we recently received an enquiry that indicates that there may be problems at the Now Amber Puerto Vallarta.

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Holidaymaker says they contracted Cyclospora

The holidaymaker who contacted us advised us that they became unwell during their stay at the Now Amber Puerto Vallarta. They informed us that they suffered from diarrhoea, vomiting, cramps, headaches, lethargy and shivers.

Our client advised us that they were assessed by a medical professional who requested that they provide a stool sample for testing. Once their stool had been tested, it was revealed that the Cyclospora parasite had been detected.

Following their diagnosis, they were prescribed antibiotics through the NHS, and they informed us that they were ill for almost 2 months.

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What causes Cyclospora?

Cyclospora is a parasite that shares some similarities with Cryptosporidium. It can be spread by contaminated water, often when it is used to irrigate crops wherein it can transfer to certain types of food during the supply process, however, contamination can also occur during preparation.

Once food has been contaminated by Cyclospora, the risk of infection becomes very difficult to eradicate, particularly in produce that is served uncooked, such as fruits, vegetables used in salads and herbs used in drinks, such as the mint that is commonly found in mojitos.

If you contract Cyclospora, you may experience debilitating symptoms that can include diarrhoea, a loss of appetite, stomach pains, nausea and fatigue, and it's vital that you receive medical treatment.

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Ask for an appropriate stool sample test

When being assessed by a medical practitioner, if you believe that you have it, it's vital that you ask to be tested for Cyclospora.

Cyclospora and antibiotics

Food poisoning tests carried out by doctors abroad aren't necessarily designed to detect the presence of Cyclospora, and as some of the antibiotics used to treat food poisoning aren't effective against this particular parasite, it's important to ensure that you're accurately diagnosed, so that you can receive the most effective treatment.

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Undercooked meat could lead to a holiday disaster

Although Cyclospora can be difficult eradicate once contamination has occurred, there are other food safety errors that can lead to food poisoning abroad, some of which are arguably easier to avoid.

Cooking meat from frozen isn't usually advisable, but it can be done so safely, provided the right safety measures are taken and the temperature of the meat is checked to ensure that it has been thoroughly cooked for an adequate amount of time.

Certain meats have the potential to make you exceptionally ill if they aren't cooked thoroughly. Chicken, for instance, can carry Salmonella, which can result in symptoms such as diarrhoea, nausea, abdominal pain, vomiting and more. Because of this, it's vital that the food handlers at all-inclusive hotel restaurants take appropriate measures to prevent their guests from becoming unwell.

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Who could be to blame?

When travelling on an all-inclusive package holiday, under The Package Travel Regulations 1992 your tour operator is responsible for taking reasonable steps to ensure your safety abroad.

This means that if you become unwell due to food poisoning, whether the cause was hygiene errors in the kitchen, issues with the supply chain or another source of infection that could have been prevented by more effective health and safety processes, your tour operator might still be to blame

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You might be able to claim compensation

If you've contracted a gastric illness while on an all-inclusive package holiday, you could be entitled to claim compensation from your tour operator. Our travel law specialists can assess your case as part of a free no-obligation consultation, and if we believe that you have a claim against your tour operator, we can represent you on a 'no win no fee' basis.



Simon Lomax - Holiday Accident and Illness Claims Manager

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Now Amber Puerto Vallarta in Mexico; speak to Simon Lomax by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.



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