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Holiday Illness Complaint

Reviewers comment on gastric illness at the Hotel Puente Real in Spain

12th May 2017


Torremolinos is a popular holiday destination for British tourists looking to lap up the Spanish sun, but guests who recently stayed at the Hotel Puente Real have commented on a possible gastric illness.

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The Hotel Puente Real in Torremolinos

The Hotel Puente Real is situated in the Playa De Los Alamos region of Torremolinos in Spain and advertised by UK tour operator Jet2 Holidays on an all-inclusive basis. The 4-star resort has a selection of facilities, but recent reviews have highlighted a potential problem with gastric illness.


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Holidaymakers comment on gastric illness

The Puente Real compares well to other hotels in Torremolinos in terms of reviews on TripAdvisor, but some reviewers have commented on a possible issue with holiday illness following their recent stay.



Gloucester holidaymaker 'john f' stayed at the Puente Real this May, and in his review titled "not good" he says that "on [their] last night both [he and his] wife […] suffered severe diarrhoea". He says that he has "read other reviews on this hotel and can only wonder what these people are used too", continuing to say that "this should not be classed as a 4 star".


In her review titled "Great break", 'Lynne N' who stayed at the Puente Real in April says that they "were just unfortunate as there was a stomach bug at the hotel which [she] picked up", explaining that her "husband has been ill […] since [they] arrived back".


'joannesey9' also stayed at the Puente Real in April, and in her review titled "Husbands 60th", she had quite a few positive comments about the hotel, but she says that "the only thing that spoilt it for [them] was [that] a few members in [their] party picked up a sickness bug".


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The cause of gastric illness on holiday

There's a wide range of different factors that could lead to a gastric illness on holiday, but we find that in the holiday illness compensation cases that we handle, the cause is often food poisoning or poor hygiene.

Food poisoning can often be attributed to hygiene mistakes in the kitchen such as preparing food in unsanitary conditions, through cross-contamination caused by using the same utensils on raw and cooked produce, and other problems.

You might assume that there would be a lower risk of food poisoning at a clean hotel restaurant, and while cleanliness is important, you could still become unwell, but problems with contamination can occur before the food in your meal even arrives at your hotel.

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Claim compensation for holiday gastric illness

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Food that is grown or prepared in unsanitary conditions could already be contaminated with harmful strain bacteria or a parasite. This notably affects fruits, vegetables and livestock that are exposed to environments that have been tainted by human faecal matter, potentially due to cheap manure, an inadequate sewerage system or a contaminated water supply.

Although effective preparation and cooking processes will eradicate most holiday ruining bugs, some pathogens are very resilient. Cyclospora, for example, can be practically impossible to wash off of the mint that goes in your mojito without using a germicidal UV lamp or thorough cooking; methods which are arguably impractical.

While it would appear that the hotel supplier is to blame in such instances; if you booked a package holiday and suffer food poisoning due to contaminated produce, it's might be your tour operator who you claim compensation from.

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Your tour operator's responsibility to you

When you book a package holiday with a tour operator in the UK, you enter into a contract with them that is regulated by The Package Travel Regulations 1992. This regulation places a responsibility on your tour operator to take reasonable steps to ensure that you do not come to harm on your holiday, and this can include ensuring that the produce supplied to your all-inclusive hotel is free of contaminants.

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Claim for gastric illness on holiday

If you've been affected by a gastric illness that could have been prevented, then you could be entitled to claim compensation from your tour operator. A member of our travel law team can provide you with a free no-obligation consultation to discuss the options available to you to pursue a holiday compensation claim, as well as inform you of our 'no win no fee' terms.



James Blower - Senior Holiday Claims Specialist

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Hotel Puente Real in Spain; speak to James Blower by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.



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