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Holiday Illness Complaint

Occidental at Xcaret Destination guest reports suffering Montezuma's revenge

13th June 2017


Holidaymakers have reported that they suffered the symptoms of a gastric illness at the Occidental at Xcaret Destination the Riviera Maya, Mexico, with some reviewers saying that they believe they experienced a bout of Montezuma's revenge.

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The Occidental at Xcaret Destination in the Riviera Maya, Mexico

Advertised by Thomas Cook, the Occidental at Xcaret Destination is located in the Riviera Maya region of Mexico and sold on an all-inclusive basis to British holidaymakers. The resort features a variety of facilities, including several swimming pools and restaurants, and is seen as being in a great location for those who want to visit Xcaret Park and nearby attractions.


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Holidaymakers report suffering gastric illness symptoms

Reviews for the Occidental at Xcaret Destination are very positive, with the Mexican hotel receiving an average score of 4 out of 5 on TripAdvisor, as well as holding their 'Certificate of Excellence' award. Although many holidaymakers have left positive reviews, some have commented that they suffered from a gastric illness during their stay.



In their review of their stay at the Occidental at Xcaret Destination titled "May 26 to June 2nd", 'b51c' says that while the resort is undeniably beautiful, "everyone in [their] party of almost 40 got sick". They go on to explain that they "all drank bottled water provided by the resort" and "ate only at the resort".

Despite this, they say that "Montezuma got all of [them]", making it "hard to enjoy" their holiday, as they spent "most of [their] time worrying if [they were] close enough to a restroom".


'513gamzeb' was also a guest in May, and in her review titled "Great if you want to stay in a hotel to visit Xcaret" she says that "the overall experience was okay", "the rooms [were] clean" and "the food was okay", but "the quality was not that great". She goes on to explain that her "daughter and husband got sick" and they "won't come back".


'V261UNewYorker' also encountered problems with a gastric illness during May, and in their review titled "Several family members fell ill and suffered gastrointestinal issues for 7 days" they say that the "food in the royal club was hit and miss at best", and "4 out [of] 8 of [their holiday party] fell terribly ill". They continue to say that they are "still dealing with stomach cramps" at the time of writing their review, and while they "understand that you can get sick anywhere", they have "been to Mexico on 4 other occasions at different locations and never had this issue".


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What is Montezuma's revenge?

Montezuma's revenge, sometimes just shortened to Montezuma, is a euphemism for traveller's diarrhoea that has been caused by eating or drinking unclean food or water. It's usually used to describe the symptoms of a bacterial infection being suffered in Mexico, caused by a pathogen such as Salmonella, E. coli or Campylobacter.

Montezuma's revenge and traveller's diarrhoea

While the symptoms can vary, people with Montezuma's revenge tend to report suffering from diarrhoea, stomach pains such as abdominal cramps, nausea and sometimes other symptoms associated with gastric illness such as vomiting.

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How did Montezuma's revenge get its name?

Montezuma II, or Moctezuma II depending on how you spell it, was the Emperor of Mexico from 1502 to 1520, around the time that the Spanish Conquistadors began their conquest of the Aztec Empire. The term Montezuma's revenge stems from this, referencing the hostile attitudes of locals who have historically had to deal with invaders.

The phrase is intended to be in good humour, especially when it's made by those unfortunate enough to suffer diarrhoea on holiday, but if you've had to force a smile because your holiday has been ruined by food poisoning, you could be entitled to compensation from your tour operator.

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Claim compensation for holiday diarrhoea

If your holiday was ruined by food poisoning caused by a bacterial infection that resulted in symptoms such as diarrhoea that could have been prevented while you were a guest at an all-inclusive hotel on a package holiday, then you might be able to claim compensation.

This is due to The Package Travel Regulations 1992, and as part of a free no-obligation consultation, a member of our travel law team can assess your case and advise you of the best way to proceed with your claim. If you instruct us, we can represent you on a 'no win no fee' basis.



James Blower - Senior Holiday Claims Specialist

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Occidental at Xcaret Destination in Mexico; speak to James Blower by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.



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