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Holiday Illness Complaint

Sickness bug reported by guests at the Mestral and Llebeig Apartments in Menorca

18th July 2017


Holidaymakers who stayed at the Mestral and Llebeig Apartments in Menorca this July have reported that they suffered from diarrhoea and vomiting during their stay, and some reviewers have noted that there appeared to be a problem with birds in the restaurant at the Balearic Islands resort.

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The Mestral and Llebeig Apartments (aka the Apartamentos Mestral y Llebeig)

Also known as the Apartamentos Mestral y Llebeig, the Mestral and Llebeig Apartments are in the Santo Tomas region of Menorca, and are advertised by TUI-owned tour operator Thomson on an all-inclusive basis. At the time of writing, the Spanish hotel includes a children's splash park, playground and facilities that should make it an ideal choice for British families.


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Reviewers report diarrhoea and vomiting illness

Reviews for the Mestral and Llebeig Apartments are generally quite positive on TripAdvisor, with the Spanish resort receiving an average rating of 4.5 out of 5, however, reviewers have recently been commenting on a sickness bug that they suffered during their stay in July.



In his review titled "Holiday spoiled by D&V", Cambridgeshire holidaymaker '_richard_humphries' says that their "holiday [was] marred by [diarrhoea] and projectile vomiting, meaning that part of the holiday was spent unconscious or in the bathroom".

He goes on to say that there was "bird droppings on tables and chairs in some areas", before commenting that the "pool wasn't cleaned enough and often had floating rubbish" in it and "a week after returning home [his] wife is still unwell and receiving medical care".


'J6866' wrote a review titled "Health hazard" in which they say that there were "birds flying around in the restaurant" and "bird faeces on chairs and even birds helping themselves to cakes from the side of the hot plate".

They explain that they and their "children […] have since contracted [diarrhoea and vomiting bug] and have been ill just short of 5 days". They say that "the pool area is disgusting with the sun loungers also covered in bird faeces", adding that the "[diarrhoea and vomiting bug] has been doing its rounds here for the past couple of weeks".

'J6866' concludes their review by saying that they have gone "to the beach and [have visited] the very few restaurants in the area for fear of contracting this awful stomach bug".


Edinburgh holidaymaker 'Scotsmenn' wrote a review titled "Gastroenteritis Outbreak My entire family are extreme unwell please check with TUI before coming here". Within the review, he says that his "wife and 3 young daughters arrived here on the 9th of July" and "within 36 hours [his] 12-year-old daughter contracted an awful vomiting and diarrhoea bug that has kept her in bed".

He says that he and his "wife […] have now contracted the bug", adding that their "rep was here last night and today for several hours dealing with complaints on the outbreak".

He also says that there has been "lots of shouting and upset […] families in reception", and that "the food hygiene is not good" and they "have asked to leave [as soon as possible]".


In his review titled "Not All inclusive", 'Mark A' from Manchester says that he experienced "[horrendous] sanitary standards in [the hotel] restaurant", stating that there was "bird faeces on [the] seats and tables, and birds flying over food".


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Birds can spread holiday illness

The presence of birds in a hotel restaurant can spell disaster for an all-inclusive hotel guest. The droppings that birds leave behind are known to be highly toxic and can contain a variety of harmful bacteria and parasites, however, they can make you ill just by flying near uncovered food.

Brids and holiday illness

Amongst a range of deadly diseases that can include Histoplasmosis, Candidiasis and Cryptococcosis, bird droppings can contain pathogens that are commonly associated with food poisoning, including Salmonella and E. coli. These diseases can induce symptoms such as diarrhoea, nausea, abdominal pain, a fever and chills, headaches, bloody stools, fatigue, and vomiting.

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You might be able to make a 'no win no fee' compensation claim

If you contract food poisoning while on an all-inclusive package holiday at a hotel where you believe that hygiene standards could have been improved to prevent your condition. Then under The Package Travel Regulations 1992, you could be entitled to claim compensation.

Our travel law specialists can assess your case as part of a free no-obligation consultation, during which we can advise you of the best method to pursue your claim, including whether we can represent you on a 'no win no fee' basis.



Nicholas Lukacs - Holiday Claims Litigation Executive

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Mestral and Llebeig Apartments in Menorca; speak to Nicholas Lukacs by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.



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