Holiday Claims
 Call Us: 0808 145 1353
Holiday Illness Complaint

Guests report stomach illness at the Jaz Aquamarine hotel in Egypt

18th October 2017


Guests who recently stayed at the Jaz Aquamarine hotel in Egypt have left reviews on TripAdvisor complaining that they were sick during their stay, with multiple holidaymakers reporting that they suffered from stomach pain and diarrhoea.

Simpson Millar Solicitors feature shield

The Jaz Aquamarine Hotel in Egypt

Located in Hurghada city adjacent to the red sea, the Jaz Aquamarine enjoys a beachside location in one of Egypt's premier holiday spots. Advertised by TUI and TUI-owned tour operator First Choice, the Jaz Aquamarine has a staggering 17 pools to choose from, as well as 2 water parks and its own private beach. Where catering is concerned, 6 first-class restaurants are on offer, which includes a range of Oriental and Asian cuisines.

Back to the top



Reviewers report stomach illness while staying at the resort

The Jaz Aquamarine hotel is highly rated on TripAdvisor, attaining a 4.5 out of 5 rating based on 6,336 reviews at the time of writing. Unfortunately, this positivity is not an opinion shared by all the guests who visited the hotel, as stomach illness and diarrhoea has been reported by multiple guests who visited the hotel in October.



'Dawn M' a holidaymaker from Bradford, left a review titled "Now What We Expected". 'Dawn M' explains that she became ill on the second day of their trip with "sickness and diarrhoea" which 'Dawn M' puts "down to the chicken [she] ate the night before".

'Dawn M' also pointed out that the hygiene standards in the restaurants were not up to what you would expect from a 5-star hotel. 'Dawn M' says that "the tables always felt sticky [and] the cushions on the chairs were stained and dirty". She goes on to say that her "daughter got a glass from the clean tray for a drink of water" and after drinking from "half of it" she "found [that] the glass was filthy at the bottom".

She also says that when her daughter checked the mini-bar, she found that "many of the products were out of date".


'SueDriver' from Maldon starts her review titled "Fantastic hotel shame about the food" by saying that she "just got back from the Jaz and finally stopped running to the toilet".

'SueDriver' says that "the food is of a very poor standard for a 5-star hotel" and that "quite a few people", their holiday party included, "had problems with [their] stomach".


In her review titled "6th time to Egypt, 1st and last time to this hotel", 'Ashleigh B' says that she has "never had a bad belly like [she] did here". She explains that "the main restaurant is awful" and that the "3 couples that [they] became friendly with […] were ill at some point".

'Ashleigh B' comments that she "stayed in bed for nearly two days" explaining that "the cramps [that she] was getting were excruciating".


Back to the top



What is food poisoning and what causes it?

A bacterial infection that is contracted through the consumption of contaminated food is usually referred to as food poisoning due to the route of infection. Produce that has not been correctly cooked or is still partially raw when served, as well as food that has not been stored correctly or has been handled by someone with poor hygiene, can result in contamination and subsequently food poisoning.

Food poisoning pathogen on a fork

Symptoms such as diarrhoea and stomach cramps may occur when fluid can't be absorbed by your bowels, and these symptoms are commonly referred to as Gastroenteritis. Gastroenteritis is often an indication that you're suffering from some sort of gastric infection, potentially from a bacterial pathogen such as E. coli and Salmonella.

If you suffer from diarrhoea and stomach pains on holiday, then it is important to consult a medical practitioner such as a resort doctor or your GP immediately. Notifying your hotel rep is also recommended, as this helps them to provide you with the appropriate care and could help prevent other guests from getting ill.

It's also vital to keep yourself hydrated and well rested while suffering from a gastric illness.

Back to the top



You might be able to claim compensation

If you get ill while on an all-inclusive package holiday, then as part of The Package Travel Regulations 1992 you may have grounds to make a holiday illness claim. Our specialist travel law team offers free no-obligation consultations, in which they can tell you whether or not you can make a 'no win no fee' compensation claim.

Claire Rabbetts - Holiday Accident and Illness Claims Specialist

Contact us for free no-obligation holiday illness claims advice

To find out more about claiming compensation; contact Claire Rabbetts by filling in our enquiry form and we will call you back, or call us directly on 0808 145 1353.

Back to the top