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Holiday Illness Complaint

Food poisoning and hygiene concerns reported at ClubHotel Riu Bambu in the Dominican Republic

22nd March 2018


Reviewers have voiced concerns on TripAdvisor over the food and hygiene standards at ClubHotel Riu Bambu in the Dominican Republic. Some holidaymakers are reporting that they suffered food poisoning while visiting the resort, with others stating that the room had not been cleaned properly.


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The ClubHotel Riu Bambu

The ClubHotel Riu Bambu receives a 3.5 out of 5 rating on the holiday review platform TripAdvisor. The score is based on 6,087 user submitted reviews. Some reviews recently reported issues with the resorts food and room cleanliness, with two of the reviewers mentioning that after eating at the resort they became ill.

In a review titled ”NEVER GOING BACK TO RIU BAMBU”, submitted by ‘nate1407‘, it is mentioned that ”[His room] did not look cleaned”. When he inspected the room further, he found that “The floor seemed dirty” and that ‘There was hair on the floor and on the wall of the bathroom”. There were also hygiene issues with the beds, as ‘nate1407’ said he found a “big yellow stain” on his sheets, which required him to call hotel staff so the sheets could be changed.

Another reviewer by the screen name ‘DAYF24’ left a review titled “BE CAREFUL !!!”. In the review, ‘DAYF24’ stated that “3 days into my stay, that evening, I had diarrhoea” and that later on that same evening he began to suffer “nausea” which eventually resulted in his vomiting in the toilets. The reviewer also experienced “uncontrollable diarrhoea” throughout the evening, causing him to wake up 4 times over the course of the night to use the restroom. The reviewer explained that he did not eat outside of the hotel, and eventually had to visit the resort pharmacy. When ‘DAYF24’ returned home to the UK, he consulted a doctor and had both blood and stool samples taken. He was informed that it was “more than likely food poisoning”.

‘Steve n’ submitted a review titled “Not for us”, in which he states that “On [his] last night [he] ate lobster with rice” and that ‘by two in the morning [he] was very unwell and had to go to reception to get medication”.

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Food poisoning

Food poisoning is caused by consuming contaminated food or through contact with other people who are themselves contaminated by harmful bacteria such as salmonella or E.coli.

Food can become contaminated at any stage of production, for example,

  • When it is not stored at the correct temperature
  • If it is left out for too long once cooked
  • If it is served past the ’use by’ date
  • Poor hygiene conditions
  • If it has been handled by someone who is ill
  • When it has not been cooked correctly and is still partially raw

Food poisoning usually occurs within one to two days after eating the contaminated food, though cases have been known to occur up to a few hours after eating as well. If you begin to feel unwell while on holiday, and suffer from: diarrhoea, nausea, vomiting, stomach cramps, fatigue or fever, then it is possible you are suffering from food poisoning.

If you think you have food poisoning it is important to contact a health care professional as soon as possible. They will be able to prescribe the proper treatment and may be able to diagnose you. It is also worth having a stool sample taken by a GP, as this will provide a clear diagnosis and help to determine what made you ill.

Food poisoning can leave you at risk of dehydration. If you are affected, it is important to make sure you get plenty of fluids to replace all the liquids your body has lost.

Sick on holiday?

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You may have a holiday illness claim

If you were ill while on an all-inclusive package holiday, then under The Travel Regulations 1992, you may be able to make a holiday illness claim. Our Holiday Claims team can assist you with a free no-obligation consultation, in which we can let you know whether you can claim on a no-win, no fee basis.

Chandni Odedra - Litigation Executive - Travel Law

Contact us for free no-obligation holiday claims advice

To find out more about claiming compensation; contact Chandni Odedra by filling in our enquiry form and we will call you back, or call us directly on 0808 145 1353.

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