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Holiday Illness Complaint

Gastroenteritis caused by food poisoning reported at the TUI FAMILY LIFE Flamingo Beach in Lanzarote

26th January 2018


We're representing a holidaymaker who recently suffered from a severe bout of Gastroenteritis while staying at the TUI FAMILY LIFE Flamingo Beach in Lanzarote, where concerning hygiene and food safety standards may have resulted in food poisoning.


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The Family Life Flamingo Beach Hotel in Playa Blanca

Situated on Playa Blanca in Lanzarote, one of the Canary Islands, the Family Life Flamingo Beach Hotel features a kids' splash pool and a beachfront location and is advertised by TUI (formerly branded as Thomson) on an all-inclusive basis to British holidaymakers.

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Holidaymaker reports concerning hygiene standards

It didn't take long after our client's arrival for them to encounter issues at the Family Life Flamingo Beach. In addition to annoyances, such as their air-conditioning not working, they informed us that there was bird faeces on their balcony, covering their tables and chairs.

Their hygiene concerns didn't stop there. They say that they never saw the hotel restaurant staff cleaning with an anti-bacterial spray, although they did say that they appeared to be clean. Our client told us that the plastic cups in the restaurant appeared to just be rinsed with tap water and left to air dry, adding that they weren't aware of any hand sanitizers in dining areas.

A lot of their concerns focussed on food hygiene. They told us that buffet dishes appeared to be left out for long periods of time, and the food contained within them was only ever warm at best, and never piping hot. They explain that they didn't see anyone using a probe to test the temperature of the buffet dishes.

They told us that when new buffet dishes were brought out, instead of disposing of the leftovers, they were placed on top of the fresh food. They had concerns about cross-contamination when tongs used to cook raw chicken were then also used to serve the cooked chicken, and they say that fish was cooked on the same griddle as the chicken was, without it being cleaned.

Cross-contamination and food poisoning pathogens on holiday

In addition to these concerns, they informed us that they didn't see the restaurant staff members wearing hats, hairnets or gloves, and they saw birds flying in the restaurant and taking food from tables and plates that hadn't been cleared away. There was also an incident where a cockroach was removed from a plate which was just put back and not cleaned.

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Severe Gastroenteritis suffered during holiday

Our client began to suffer the symptoms of a gastric illness only 3 days into their holiday. They informed us that initially they felt nauseous and experienced vomiting, and 3 days later they suffered additional symptoms of sickness, stomach cramps and watery diarrhoea.

At the acute phase of their illness, they suffered uncontrollable diarrhoea and vomiting at the same time and were unable to keep food or drink down. As a result of their condition, they became severely dehydrated and exhausted.

At the time of writing, their illness has lasted for several weeks and they've had to take time off work as a result of being unwell.

Diagnosis and food poisoning outbreak admission

While staying at the Family Life Flamingo Beach, our client visited the hotel doctor where they were informed that they, along with other guests, were suffering from severe Gastroenteritis and that the hotel would soon be visited by Spanish health authorities.

Supporting what the hotel doctor told our client, the hotel manager of the Family Life Flamingo Beach also admitted that there had been a food poisoning outbreak in the hotel. Our client also informed us that other members of their family have become unwell.

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Get medical help for Gastroenteritis

If you suffer from Gastroenteritis on holiday, it's advisable to speak to a medical practitioner and request that they carry out a stool sample test so that you can be diagnosed. Doing so should ensure that you receive the most effective treatment, and it can also be beneficial if you choose to make a compensation claim.

Claim compensation for holiday food poisoning

If you've contracted a gastric illness that could have been prevented on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you could be entitled to compensation. A member of our travel law team can assess your case in a few minutes during a free no-obligation consultation. If we represent you, we can do so on a 'no win no fee' basis.

Claire Rabbetts - Holiday Accident and Illness Claims Specialist

Contact us for free no-obligation holiday claims advice

To find out more about claiming compensation; contact Claire Rabbetts by filling in our enquiry form and we will call you back, or call us directly on 0808 145 1353.

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