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Thomas Cook Complaints

If you want to make a complaint about an illness or accident that you suffered on a Thomas Cook holiday, you should speak to our Travel Law Team. We can advise you about your claim and give you an idea about how much compensation you may be due.

And what’s more, we will provide you with free impartial advice and no win no fee terms, so you’ve really nothing to lose.

Does your complaint concern an accident or illness?

"If you accept an offer of compensation then you will probably extinguish your legal rights. Tour operators will often try to settle personal injury claims for a fraction of their true value." - Nick Harris, Head of Travel Law at Simpson Millar Solicitors

Important: Do not accept any offer from Thomas Cook if your complaint concerns being ill on holiday or an injury you suffered during your holiday.

Going direct to Thomas Cook

Unless your complaint concerns an accident or illness (we can help you claim for this if you contact us using the box on the right), the place to deal with it is:

Thomas Cook complaints department
The TC Business Park
Conningsby Road
Phone: 01733 224808 (select option 4)

The web form can be found here:

Follow our top ten tips Complaints Guide and complain effectively.

What we can do for you

We help remedy holidays that have been spoilt by illness by claiming compensation for you, the holidaymaker. Year on year, we claim thousands of pounds in compensation to make right what went wrong. How? It’s simple - because holiday companies have a duty to protect holidaymakers against food poisoning on holiday.

What constitutes a claim? If you have been the victim of an illness due to food poisoning, substandard hotel conditions or suffered an accident that was not your fault during a Thomas Cook holiday then get in touch.

No Win no fee Holiday Illness Complaints against Thomas Cook

Your legal rights

Your holiday is protected by the regulations that make your tour operator responsible for all the services that make up your holiday. Thomas Cook is well aware of their legal obligation to make sure that they provide your holiday to a reasonable standard.

What can you claim compensation for

Common complaints and the amounts you can get

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Diarrhoea and stomach cramps

£3500 for ruined break, 7lb weight loss Read more

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Sickness and Diarrhoea

£12,000 following food poisoning at Mexican hotel Read more

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£10,100 following sick holiday at Sea Club Resort Egypt Read more

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£6,000 as party struck down with Tunisia food poisoning Read more

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£2750 as gastric illness ruins Cuban wedding holiday Read more

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Fractured wrist

£10,000 as injured holidaymaker slips and falls Read more

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Thomas Cook admits liability for their failings causing holidaymakers illness Read more

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Slip and concussion

£3300 for youngster injured after slipping at Turkish resort Read more

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Poolside accident, cut foot

£3600 was agreed after deep laceration Read more

Thomas Cook Complaint Policy

Complaints will be acknowledged and responded to within 28 days.

The General Complaints Procedure

If not satisfied with the outcome of any investigation into your complaint, you may ask for your complaint to be considered under a seperate schemes, as follows:

The Association of British Travel Agents (ABTA)
Find out about ABTA's Arbitration Scheme – a dispute resolution service operated by the Association of British Travel Agents. They can be contacted on 0203 117 0500 or 0203 117 0599 (Mon to Fri 10am – 4pm)

Civil Aviation Authority (CAA)
If your complaint concerns the airline itself, then find out how to complain by visiting the Civil Aviation Authority website.

Small Claims Court
All you need to know about taking legal action via a claim in the Small Claims Court.

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Contact us for free, no obligation holiday complaint advice

Our team of legal specialists are ready to speak to you about your holiday complaint. Call us free on 0808 145 1353 or complete our quick enquiry form now.