Every year our Holiday Experts are contacted by disappointed Thomas Cook customers wanting advice about how to complain about their holiday and recover compensation.
Your Thomas Cook holiday will be protected if it was purchased as a package.
The Package Travel Regulations 1992 provide consumers with legal rights that make Thomas Cook responsible for all aspects of your holiday.
If your holiday was misrepresented or fell below a reasonable standard the Regulations provide you with legal rights to be compensated.
If you have had a terrible holiday and you are want compensation then in the first instance you should complain in writing to Thomas Cook unless your complaint concerns a personal injury.
To contact ABTA and find out more about their Arbitration Scheme click this link
To find out about how to make a claim in the Small Claims Court click this link
Thomas Cook complaints are often due to an accident or an illness on holiday, you can seek legal advice before entering into correspondence with Thomas Cook.
You should seek legal advice as you may not fully understand your legal rights or how much compensation you are entitled to receive.
If you accept an offer of compensation from Thomas Cook your claim will be settled and you will not be entitled to recover any further compensation should you discover that your claim is actually worth substantially more than Thomas cook have offered to you.
If you would like free advice about what you should do if you or a family member has suffered an accident or injury during a Thomas Cook holiday or you have been the victim of an illness at your hotel then get in touch.
For free expert advice call 0808 145 1353.