Holiday Claims
Holiday Claims
No Win No Fee holiday claim

Thomas Cook Holidays Complaints Procedure

If your complaint concerns a Thomas Cook package holiday then you will find contact details for Thomas Cook’s complaints department below.

Does your Thomas Cook Complaint concern a Personal Injury?

If your complaint concerns an accident on holiday or an illness during a holiday abroad you should seek legal advice before contacting Thomas Cook.

Important: Do not accept any offer of compensation if your complaint concerns being ill on holiday or an injury you suffered during your holiday.

"If you accept an offer of compensation then you will probably extinguish your legal rights. Tour operators will often try to settle personal injury claims for a fraction of their true value." - - Nick Harris, Head of Travel Law at Simpson Millar Solicitors.

Our Holiday Claims Solicitors offer free impartial advice and no win no fee terms. We can advise you about your claim and give you an idea about how much compensation you may be due.

Your Consumer Legal Rights

Your Thomas Cook package holiday is protected by the Package Travel Regulations 1992. These Regulations make your tour operator responsible for all the services that make up your holiday. Your tour operator is under a legal obligation to make sure that they provide your holiday to a reasonable standard.

If your complaint concerns a flight, including a delay or cancellation or luggage problem then you must read carefully the airlines conditions of carriage which are in addition to your holiday booking terms and conditions.

You could be entitled under European law to compensation if your flight was delayed by more than 2 hours.

Complaining to Thomas Cook about a holiday

Follow our top ten tips Complaints Guide and complain effectively. You can write to Thomas Cook complaints department:

Thomas Cook complaints department
The TC Business Park
Conningsby Road
Peterborough PE3 8SB

Or you can call them on 0844 412 5954.

Other Useful Contacts

Find out about ABTA's Arbitration Scheme – a dispute resolution service operated by the Association of British Travel Agents. They can be contacted on 0203 117 0500 or 0203 117 0599 (Mon to Fri 10am – 4pm)

If your complaint concerns an airline then find out how to complain by visiting the Civil Aviation Authority website.

Making a claim in the Small Claims Court – taking legal action.

Accident and Illness Complaints

If you have been the victim of an illness due to food poisoning or substandard hotel conditions or suffered an accident that was not your fault during a Thomas Cook holiday then get in touch with us. We advise you not to contact Thomas Cook until you have taken advice and not to complete any forms or questionnaires you may be asked to complete.

Do not accept any monetary offer of compensation or any vouchers especially when the offer states that it is in full and final settlement of your compensation claim. You only have a limited amount of time in law to make a personal injury claim.