Simpson Millar’s Holiday Claims Experts handle complaints from holidaymakers who book Virgin Holidays packages and suffer holiday illness through no fault of their own.
You can contact our Holiday Claims Team for free legal advice about a Virgin Holidays package holiday which went wrong – and get information about how to make a claim for holiday compensation.
If you book a package holiday with Virgin Holidays and something goes wrong – such as illness or injury, or your holiday is not as described in the brochure or online – you are protected under the Package Travel Regulations 1992 and you can usually make a 'No Win No Fee' claim for holiday compensation.
Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness contracted or injury sustained on a Virgin Holidays package.
In the case of children who become ill on holiday, the time limit is 3 years from the age of 18.
Time limits for making a holiday illness claim are rarely extended after the 3-year time limit has passed.
If you accept a full and final settlement offer as compensation and develop further complications as a direct result of illness or injury on a Virgin Holidays package holiday, you may not be able to make a further claim.
This is why you should take legal advice from Simpson Millar before you start your claim, to make sure you get the right amount of compensation.
In cases involving a complaint about the quality of your Virgin Holidays package, you have 6 years to start court proceedings for breach of contract or misrepresentation.
Important Notice: If your complaint concerns you or a family member falling ill or sick on holiday because of food poisoning – or you have suffered an accident abroad and wish to complain to Virgin Holidays – get some free advice from Simpson Millar before you contact Virgin Holidays.
If you have a complaint about a package holiday booked with Virgin Holidays, it is important that you follow the complaints procedure set out in the Terms & Conditions you received with your booking confirmation.
It is best to make an initial complaint to your Virgin Holidays representative or Virgin Holidays customer services in the UK while you are in resort, to give them a chance to put things right.
However, if you were ill or suffered an accident on a Virgin package holiday through no fault of your own – or your complaint was not resolved satisfactorily – it is likely you can make a 'No Win No Fee' claim for holiday compensation against Virgin Holidays.
To find out more about ABTA’s Arbitration Scheme click here.
To find out about how you can a claim in the Small Claims Court click here.
If you have suffered illness or injury on a Virgin Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home.
Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Virgin Holidays on a 'No Win No Fee' basis.
Tour operators will always try and pay holidaymakers who have fallen ill or been injured on package holidays as little compensation as possible.
Remember, if you handle your holiday illness or accident claim yourself, once you have accepted an offer from Virgin Holidays, it will be in full and final settlement and your claim will end.
Should you develop further symptoms – or your injury should become worse in the future – you may not be able to claim again. This is why you need to take advice from Simpson Millar about your claim to make sure you receive all the compensation you are entitled to.
Simpson Millar is one of the leading holiday claims firms in the UK – and our Specialist Personal Injury Holiday Claims Lawyers can offer free advice and help you make a claim for holiday illness or holiday accident compensation, if you have been ill or suffered injury through no fault of your own on a Virgin Holidays package holiday.