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Salmonella Illness at the Marhaba Hotel in Sousse, Tunisia

Holidaymakers returning from the Marhaba Hotel in Sousse, Tunisia are being diagnosed with Salmonella food poisoning.

Simpson Millar is hearing from holidaymakers who have stayed at the Marhaba Hotel recently and returned to the UK with severe symptoms of sickness and diarrhoea diagnosed as Salmonellosis.

The Marhaba Hotel was also at the centre of an outbreak of holiday food poisoning in 2011, when guests at the hotel reported they were served undercooked food and developed severe symptoms of sickness and diarrhoea.

Other guests also reported that cats were allowed to roam near food serving areas at the hotel – and flies were also a problem.

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Bacterial infections like Salmonella can easily be spread by insects and birds – or by guests with the infection passing it on to others through dirty surfaces and sharing serving utensils at buffets.

A reviewer posting on TripAdvisor on 29 October mentioned poor standards of maintenance at the Marhaba, including a broken WC in their room which would not flush and a “sticky and dirty” carpet in their room.

Another reviewer posting on 24 October also mentioned poor maintenance and dirty carpets, as well as the fact that leisure facilities advertised in the Thomas Cook brochure had not even been built.

Some reviewers also mention a sewage outlet running down the nearby beach, and other guests at the Marhaba Hotel found dead insects in their beds, dirty towels in the bathrooms, a leaking air conditioner which soaked the bedroom carpet – and one guest mentions food being inedible through being reheated and “brought out time and time again”.

The management of the Tej Marhaba Hotel in Sousse has responded to poor reviews on TripAdvisor.


Dated: 31/10/2012

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