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Illnesses at the El Dorado Seaside Suites, lead to hospitalisation

The El Dorado Seaside Suites in Mexico is sold by Thomson and First Choice Holidays as a 5* all-inclusive package holiday. Many honeymooners visit the El Dorado because of its seemingly impressive facilities.

However, recent customer reviews on the hotel review website ‘Trip Advisor’ brand the hotel as the ‘El Dorado Hospital Suites’, after many guests suffer crippling illnesses leading to hospitalisation and trips to the doctor.

Outbreak of Food Poisoning

One guest took to Trip Advisor to explain how he experienced severe sickness whilst at the El Dorado Seaside Suites. Around 25 British couples he knew experienced the same sickness. As soon as he and his wife returned to the UK, they went straight to the emergency doctors, without even going home first.

Others speak of disturbing experiences where they visited Mexico doctors and were put on Intravenous drips to replace fluids lost through the sickness.

Guest hospitalised for 11 days

A female visitor speaks of her frightening ordeal after her stay at the El Dorado Seaside Suites. She says her chicken did not taste warm and had a ‘jelly like’ texture. She experienced stomach cramps and diarrhoea and spent most of her holiday in bed.

Her condition deteriorated so she called a local doctor who gave her antibiotic injections and tablets. However, her sickness was so bad that she could not keep the tablets down.

Her lips and fingers then turned blue so the doctor had to be called out again. She was then put on an Intravenous drip in hospital and had to fork out extra expenses in ambulance and hospital fees.

Diagnosed with Salmonella Typhi!

For the return journey home, she required a wheelchair to get on and off the plane. She then got home to the UK and her pains became progressively worse. She called for an ambulance and was put on morphine in hospital.

She was in critical care for 11 days and almost underwent significant surgery. She then had to take a whole month off work to recover.

Holiday Hotel Watch

Food hygiene practices ignored

Reviewers witnessed unhygienic food handling practices at the El Dorado Seaside Suites, which could explain the serious illnesses being contracted by hotel guests.

One guest speaks of seeing trolleys of raw meat being carted around the hotel complex. These trolleys were left out in the sun for long periods of time.

Some reviewers described racoon infestations and being chased by racoons that were eating food off dirty plates, which were left outside and un-cleared.

Another guest witnessed a barman cleaning plastic glasses by ‘swilling them in whatever water was in the sink and then proceeding to serve customers drinks with them.’

If you have experienced similar issues with the El Dorado Seaside Suites, then you may be entitled to make a claim against your tour operator. Get in touch with one of our Holiday Claims Specialists on 0808 145 1353 to see if you can make a claim for compensation.


Dated: 30/05/2013