Holiday Claims
 Call Us: 0808 145 1353
Food poisoning on holiday

Illness Rife at 5T Thomson Hotel, the Jaz Aquamarine in Egypt

Holiday Accident and Illness Claims Manager Simon Lomax

Dated: 4th August 2015

Simpson Millar’s travel lawyers have been instructed by several families who have returned ill following holidays at the Jaz Aquamarine in Hurghada, Egypt.

The reported symptoms bear all the classic hallmarks of a food poisoning outbreak as guests are struck down with profuse and watery diarrhoea, fever, and painful stomach cramps.

Legal expert comment

Simon Lomax, Simpson Millar’s Holiday Accident and Illness manager says:

“The Hotel itself is advertised as a 5T resort with 18 swimming pools, children’s clubs, and an à la carte restaurant. Whilst the hotel looks great on Thomson’s websites if the restaurants are not adhering to HACCP hygiene standards it is inevitable that holidaymakers will suffer gastric illness.”

“I have noticed over the last two or three years that tour operators are not auditing their properties as frequently as they used too. The lack of disclosure of such important documents suggests that tour operators and their hotel suppliers are not exercising reasonable skill and care in the provision of hotel facilities contrary to the 1992 Package Travel Regulations."

Recent reviews on Thomson own website (via Tripadvisor) suggest:

  • Strong sewage smells around the pools and showers
  • "Shocking" food quality
  • Food cooked in sauces which look like it had been sitting under lights for hours

Simon continues to say:

If the restaurants are not adhering to HACCP hygiene standards it is inevitable that holidaymakers will suffer gastric illness

Simon Lomax, Simpson Millar Travel Law Dept.

“The food issues mentioned above are concerning. When cooking food, the combination of cooking time and cooking temperature must be sufficient to destroy bacteria throughout the food. Food which is maintained under lights may cause bacteria to multiply rapidly and cause illness.”

Any person returning from the Jaz Aquamarine who suspects that they are suffering from food poisoning should go to their doctor for treatment. Your GP is also obligated to inform the local authorities if he or she thinks their patient is suffering from food poisoning.

Treatment and investigations will begin. A faecal sample may be requested particularly if salmonella, E coli or Campylobacter are suspected.

Holidaymakers who experience illness at the Jaz Aquamarine are advised to contact Simpson Millar LLP. We will happily provide advice.

Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.