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Holiday Illness Complaint

Continuing reports of Cryptosporidium at the Holiday Village Tenerife

Senior Holiday Claims Specialist - James Blower

Dated: 15th November 2016

The Holiday Village Tenerife is frequently popular with British tourists, but recently there have been a number of reports made by previous guests who say that they have suffered a Cryptosporidium infection. We're currently representing holidaymakers who became ill at the Canary Islands hotel, so contact us if you want to find out more about claiming compensation from your tour operator.

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Holiday Village Tenerife - aka the Hotel Be Live Family Costa Los Gigantes

The Holiday Village Tenerife is also known as the Hotel Be Live Family Costa Los Gigantes and located in the Playa de la Arena region of Tenerife. This Canary Islands hotel is offered on an all-inclusive basis through the TUI-owned First Choice, but it appears that there are continuing problems with a possible Cryptosporidium outbreak, as more British tourists have come forwards to say that they have been infected.

Further reports of Cryptosporidiosis

Since our previous article on Cryptosporidium at the Holiday Village Tenerife there have been several new reviews left on sites such as TripAdvisor by previous guests, and while there have been some positive comments, but at least two reviewers have said that they believe that Cryptosporidiosis is to blame:

In their review titled "Our holiday blighted by cryptosporidium too", Scottish holidaymaker 'Moragus' says that while "the first half of [their] holiday was ok", they experienced a number of problems during the latter half of their stay at the Holiday Village Tenerife. They say that there's "a bad sewer smell around the main pool" and there's an "on-going cryptosporidium problem", which resulted in "five out of seven of [their] party [being] affected" and testing positive for the parasite. They add that they don't believe that they caught it elsewhere, explaining that they "were too ill to go out of the hotel."

'Bigste123steve' echoed these comments in his review titled "Cryptosporidium and NOT impressed. Won't be going back. Half term October 2016". The Lichfield holidaymaker says that "having been there only a day and [a] half", their "4-year-old son complained of stomach ache, and then he had diarrhoea". He says that they continued with their break abroad as best they could, but upon returning home he says that "he was still the same", and after providing their doctor with "a sample for testing", 'Bigste123steve' says that it was confirmed that his son had suffered a Cryptosporidium infection, which resulting in the 4-year-old missing out on time at school.

'Bigste123steve' continues to say that "the hotel itself has gone downhill since [their] last visits", as they found that there were "plastic cups everywhere by the pool", "the snack bar by the small pool was just cluttered with rubbish" and "they actually closed the small pool for a day because someone had soiled [themselves] in there".

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Cryptosporidium at the Holiday Village Tenerife

The dangers of Cryptosporidium on holiday

Cryptosporidiosis is caused by the Cryptosporidium parasite infecting your digestive system, causing symptoms that can include diarrhoea, vomiting, abdominal pain, nausea, a fever and further complications associated with dehydration. It's usually spread by faecal matter and this resilient parasite can survive in water, meaning that it's possible that bad smells and a rogue stool in any of the swimming pools at the Holiday Village Tenerife could be to blame for a possible outbreak.

Cryptosporidium can also be spread through the faecal-oral route, causing food poisoning. This can occur when poor hygiene is practiced, such as storing food in unsanitary conditions, food handlers not washing their hands thoroughly or wearing gloves, or produce not being adequately heated to kill off harmful pathogens.

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Claiming holiday compensation

Some holidaymakers have reported that they've already received compensation after suffering a bout of Cryptosporidiosis at the Holiday Village Tenerife. If you've suffered the symptoms of an illness abroad or received a diagnosis of a disease you suffered on a package holiday, then under The Package Travel Regulations 1992 you could be entitled to claim compensation.

It only takes a few minutes to find out if you can claim. Just contact one of our travel law specialists and we'll provide you with a free no-obligation consultation during which we'll talk to you about the specifics of your case and advise you of the best course of action. We offer 'no win no fee' terms, meaning that it won't cost you anything to set your claim up, and you can rest assured that we'll do all that we can to maximise your compensation.

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Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Holiday Village Tenerife in the Canary Islands; call us on 0808 145 1353 or complete our enquiry form and we will call you back.

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