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Holiday Illness Complaint

Diarrhoea in the Dom' Rep': Food Poisoning at the Royalton Hotel

Head of International Travel Law Nick Harris

Dated: 27th April 2016

We've received enquiries from British tourists who have been experiencing symptoms of food poisoning at the Royalton Punta Cana Resort and Casino in the Dominican Republic, indicating that this might just be the start of a holiday illness outbreak, and it wouldn't be the first time that this has happened.

About the Royalton Punta Cana

Unfortunately this isn’t the first time that the Thomson advertised all-inclusive "luxury" resort has had problems with guests falling ill, and we have reported on several instances of illness outbreaks at this resort just this year. The resort is located between the Caribbean Sea and Atlantic Ocean, and is advertised by Thomson as featuring a water park, 24 hour room service and 10 bars and restaurants, but it's likely that these restaurants are the cause of this potential illness outbreak.

Food poisoning caused by chicken

Food Poisoning in the Dominican Republic

Food Handlers – If the team responsible for food at the Royalton aren't being properly educated on food safety standards such as HACCP, then they could be causing these holiday illness outbreaks. Common errors at resorts such as the Royalton can include undercooking food or serving high risk meats such as fish, chicken and beef with parts that are still raw or pink, which allows harmful bacteria to multiply. Another common mistake is preparing raw ingredients next to cooked food which can cause an issue of cross-contamination.

Buffets – Many resorts, including the Royalton Hotel, offer buffets as a quick and convenient way to get a bite to eat and choose from a selection of dishes, but improperly maintained buffets can cause problems. Buffets that aren't correctly monitored can allow cold and hot foods to reach dangerous temperatures that allow bacteria and parasites to breed, a common mistake made at buffets abroad.

Poor Hygiene – General errors in hygiene can soon allow disease to spread, particularly in the event that someone at your hotel has already fallen ill. While housekeeping should be vigilant all year round, in the event that someone is suffering from food poisoning and exhibiting symptoms such as vomiting and diarrhoea, they should work extra diligently. This includes making sure that every surface you could potentially come into contact with is thoroughly cleaned, ideally using a disinfectant.

What to do if you Suffer Food Poisoning at the Royalton

Dom Rep Hospital Drip

In the event that you begin to experience the symptoms of food poisoning or any other gastrointestinal illness that lasts for more than 24 hours at the Royalton Punta Cana, it's vital to report your illness and seek out medical attention. Doing so will allow the staff at the Royalton to put steps in place that ideally will prevent any further contamination, and you should receive assistance with your condition that will ideally will include a diagnosis and treatment. A medical professional should be able to help you to ease your symptoms, and seeing them could prevent a more serious health complication in the future.

Can you make a Claim?

If you have been on a package holiday to the Royalton and only ate and drank at the resort before becoming ill, you may be able to make a claim for compensation. Under The Package travel Regulations 1992, it's your tour operators' responsibility to make sure that every aspect of your package holiday that was sold to you for a single price does not put your health at risk.

It's important to report your illness to your tour operator or holiday representative at the Royalton Punta Cana as soon as you can, and ensure that you receive a written report of your complaint. When you return to the UK from the Dominican Republic it's important to receive legal advice before making a claim.

Free No-Obligation Legal Advice

No win no fee holiday claim

Our travel law specialists can provide you with a free no-obligation consultation on your holiday illness claim, advising you of the approximate value of your claim and the best approach to winning your compensation. We can represent you on a 'no win no fee' basis and will do all the hard work to ensure that you don't have to deal with the stress and frustration of claiming yourself.

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Find Out More

If you would like to find out more about making a claim following a bout of food poisoning at the Royalton Punta Cana, then please don't hesitate to contact a member of the holiday claims team who will be happy to advise you on your case.

You can easily contact us by completing our online contact form or alternatively you can contact us directly on 0808 145 1353.