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Holiday Illness Complaint

Reports of illness at the Lanzasur Splash Resort (Lanzasur Club) in Lanzarote

Senior Holiday Claims Specialist - James Blower

Dated: 8th December 2016

There have been further reports made by holidaymakers who say that they've suffered an illness at the Lanzasur Splash resort in Lanzarote, with food poisoning being blamed by some of those affected.

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Historic problems at the Lanzasur Splash Resort in Lanzarote

The Lanzasur Splash Resort is advertised by TUI-owned tour operator First Choice as an all-inclusive holiday destination as part of their "SplashWorld" brand of resorts. Located in the popular Playa Blanca resort town in Lanzarote, the hotel, which is also known as the Lanzasur Club is advertised as featuring a waterpark along with a variety of dining options.

Earlier in the year, we covered reports made by holidaymakers who say that they had been exposed to hygiene issues and potentially food poisoning at the Lanzasur Club, and from recently posted reviews it appears that some of these problems have yet to be addressed.

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Reports of potential food poisoning

While reviews for the Lanzasur Club are mostly positive, some guests have stated that they suffered the symptoms of a gastric illness in their reviews on TripAdvisor, with some claiming that their condition was caused by food poisoning:

Pontypridd holidaymaker 'carolandallen' made comments about the standard of cleaning at the Lanzasur Club, stating that the "rooms were not cleaned to schedule", adding that they came "down with what [they] think was food poisoning".

In her review, 'laurathompson777' from Norwich says that she "got food poisoning" during her stay in October, adding that she suffered "a bad stomach ache and was then sick twice on the plane on the way home, followed by a mild fever." While she's not certain of the cause of her illness she believes that it may have been due to "the squid, which seemed a little undercooked".

'Heather C' from Taunton experienced similar issues and says that during her stay in September "the biggest disappointment […] was the food". She says that "the first night [her] son had the hotdogs from the kids buffet and was violently sick all night" and "the following night [her] husband chose some beef that was just disgusting."

'Louise E' also stayed at the Lanzasur Club in September with her family and says that "all was good until the second night when [her] youngest went down with [a] sickness bug which then went through the whole family throughout the week." She adds that she wasn't "too impressed when the leftover burgers and sausages from lunch that were brought out to the snack bar for people to eat as snacks during the afternoon", and that she saw "the local pigeons" using the swimming pool "as a bird bath and drinking bowl."

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The health risks posed by undercooked meals

Undercooked high-risk produce is a known cause of food poisoning and could be an indication that hotel kitchen staff has not been properly trained in HACCP or similar standards. Thoroughly cooking food serves is to eradicate harmful bacteria and parasites, and in the event that meals aren't cooked properly; dangerous pathogens can survive and all-inclusive hotel guests can soon find themselves suffering the symptoms of a nasty holiday illness such as Salmonella, E. coli O157 or Campylobacter.

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The Horrors of Undercooked Food

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Recycled food might cause illness

Recycling meals can also be a cause for concern, and addressing this issue should also be common sense for a properly educated hotel caterer. It's commonly known that most produce only has a limited period during which it is safe to eat, and once it has been cooked this time-frame reduces dramatically. While all-inclusive hotels may take steps to reduce costs, recycling meals is a risky practice that should be avoided.

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Potential for waterborne infections

There are instances where a gastric infection such as food poisoning can be confused with something else. Waterborne illnesses can be contracted from hotel swimming pools, particularly if they're not properly maintained or are being used by local wildlife such as birds. In the event that water becomes contaminated, for instance by faecal matter, it can become a vessel for pathogens such as Cryptosporidium and Cyclospora.

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Make a holiday illness compensation claim

If you've contracted an illness while on an all-inclusive package holiday that you believe could have been prevented, then under The Package Travel Regulations 1992, you may be entitled to claim compensation.

Our travel law specialists can advise you within minutes whether you are able to make a claim, during a free no-obligation consultation. We offer representation on a 'no win no fee' basis, so you can rest assured that we'll do all that we can to maximise your compensation.

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Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Lanzasur Splash Resort in Lanzarote; call us on 0808 145 1353 or complete our enquiry form and we will call you back.

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