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Holiday Illness Complaint

New Jaz Makadi Aquaviva Splash Hotel in Hurgarda Opened

Holiday Claims Manager Simon Lomax

Dated: 2nd March 2016

According to First Choice this brand new hotel include free entry into one of Egypt biggest waterparks with 50 slides and chutes available. The tour operator will be relying on local authorities to ensure that guests staying at the Jaz Aquaviva Splash will not be exposed to dirty water and the parasite cryptosporidium.

Food Poisoning and Waterborne Infections

Egyptian Hotels have a chequered history when it comes to hygiene and health and safety and it is hoped that First Choice will have inspected this hotel thoroughly. The local authorities will play their part but we would suggest more should be done by British tour operators to improve standards and prevent mass outbreaks of food poisoning.

Guest contemplating staying at the Jaz Aquaviva should first contact their tour operator and ask when the kitchens, restaurants and swimming pools were lasted audited by the tour operator.

Prevention is Better than Cure

It is hoped an internationally recognised hygiene system, such as, HACCP is already in place at the Jaz AquaViva Splash Hotel to prevent outbreaks of illness. HACCP systems are designed to be proactive in the preventing food poisoning and other possible food or water safety problems within the hotel.

Systems should be in place to analyse the inherent risks to a product or process and then decide what control measures can be put in place by the hotelier to prevent identified risks.

The risks of exposing guest to food poisoning at the Jaz Makadi Aquaviva can be reduced by ensuring that food is served and stored at the correct temperatures.

Regular testing of pool water to ensure the PH levels, chlorine and filtration is correct will reduce the risk of exposing bathers to parasites, such as, cryptosporidium and giardiasis.

Compensation is the Cure

Food Poisoning and Waterborne Infections on holiday

Brand new hotels are often opened too quickly and before the necessary checks are implemented. If you are unlucky and suffer from food poisoning or a parasitic infection at the Makadi Aquaviva Splash please contact one of our experience travel lawyers for a free consultation about making a claim for compensation.

The 1992 Package Travel Regulations allow holidaymakers who experience a bout of gastric illness to claim compensation from their tour operator for the improper performance of the holiday contract.

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