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Holiday Illness Complaint

Holidaymakers report sickness and diarrhoea bug "outbreak" at the Roda Beach Village (formerly Mitsis Roda Beach Resort Spa)

Group Travel Litigation Claims Manager - Paul Stevens

Dated: 21st December 2016

The Roda Beach Village (formerly Mitsis Roda Beach Resort Spa) in Corfu looks like an attractive option for holidaymakers who want to travel to Greece, but reports of a sickness and diarrhoea "outbreak" that from reviews of the hotel appears to have lasted for weeks, suggests that there may be some lapses in their hygiene processes.

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The Roda Beach Village (formerly Mitsis Roda Beach Resort Spa) in Corfu

Until recently the Roda Beach Village (also known as the Roda Beach Resort & Spa) was known as the Mitsis Roda Beach Resort Spa, and some holidaymakers have complained that they have booked the hotel, only to find that it's no longer part of the Mitsis chain of hotels upon arrival.

Located in the exceptionally popular package holiday destination of Corfu in Greece, the Roda Beach Village is advertised by Thomas Cook and Jet2 Holidays as a child-friendly all-inclusive hotel that includes pools, activities and facilities to keep that whole family occupied, along with a selection of restaurants to choose from. Unfortunately, it appears that a sickness and diarrhoea bug has resulted in many holidaymakers being unable to enjoy their break abroad.

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Reports of possible sickness and diarrhoea bug "outbreak"

While there are a few positive comments about the resort, several reviewers have highlighted problems with an illness bug that appears to have ruined the holidays of some of the Roda Beach guests who stayed during and around October:

'NS57' stayed at the Roda Beach in October, and amongst a list of complaints says that "the most disappointing aspect [of] the holiday […] was the fact that half of [their] party were very ill with the sickness bug that had affected so many of the holiday makers that week." They continue to say that "the hotel staff were in absolute denial regarding this" and he had difficulties obtaining a "bottle of water from the reception staff for [his] sick daughter."

He says that while "hand sanitizers were placed in the restaurant […] there was no signage," and on their penultimate day of their holiday they "witnessed the girl who worked in the beach bar visit the public toilets without washing her hands and then returning to the bar to serve someone […] a hot dog".

Bath holidaymaker 'Jewn2015' was a guest during the October half-term, and says that along with his daughter he "had two good days before [they] were unfortunately taken ill with a diarrhoea and vomiting bug that completely floored [them] for the rest of the stay." He adds that there was a "stench of sewage around the premises" and "literally every other person [he] had spoken to had all experienced the same bug too." He believes that this is "an outbreak" that the tour operator and hotel are "not taking any apparent action" in order "to protect their guests."

'Martin S' was also a guest in October and says that while "the first couple of days were lovely, […] on the fourth day [his] eldest son came down sick with vomiting, followed the next day by [his] youngest, the next day [his] wife fell ill and then the following day [he] was struck [down] with this nasty illness, ruining the best part of [their] trip." He says that "the hotel management denied there was an issue with sickness in the hotel but nearly everybody [they] spoke to had had a member or more of their family affected by this." He continues to say that "after more investigation [he has discovered] that this so called bug has been an issue for quite some time at this hotel".

'Stoke-on-Trent' holidaymaker 'janine r' stayed at the Roda Beach in October too and says that the "corridors [had a] constant smell of sewerage" and she "didn't meet a family that wasn't affected by [the sickness bug]", adding that she didn't witness any "extra cleaning, […] hand sanitizer, [or anything] put in place to try and help". She says that the hotel management has denied that there is a problem, despite "their own staff" becoming unwell, and says that there are problems with the "toilets, lack of soap, [and] bins overflowing" at the hotel.

Rotherham holidaymaker 'Claire P' and says that "in the early hours", at the time of writing his review, they "were struck down with the sickness and diarrhoea bug." They also spoke "to other holidaymakers" and discovered that they "weren't the first" to suffer from this bug, "as the hotel has had problems with this for the last 6 weeks." She adds that she's not sure if the spread of the disease was caused by a lack of "cleanliness", problems with the "food or just a bug working its way around."

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Sewage is extremely hazardous

It's no surprise that sewage is extremely hazardous to your health. The concoction of human waste is brimming with potentially harmful bacteria and parasites, and while direct contact with sewage is known to be hazardous to your health, in the event that it seeps into the ground it can still cause health problems. When sewerage systems are working as intended, you shouldn't be able to detect the distinct smell of sewage, unless of course, you're near an open drain.

Sewage can pose a risk to your health on holiday

If you can smell sewage, it could be an indication that either the sewerage system isn't appropriate for the demands being placed on it, or worse, it may have broken down resulting in sewage seeping into the ground, potentially spreading holiday ruining diseases.

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Hotels can help to prevent illness outbreaks

In the event that a hotel experiences an illness outbreak, there are several steps that they can take to help keep you and your family safe, something which is particularly important at an all-inclusive hotel where everyone eats and sleeps in the same area.

  • Sanitizer gel - Hand sanitizer gels aren't completely effective, but they're a good way to prevent some types of harmful bacteria from spreading if used effectively. Making them available throughout a busy all-inclusive resort is a great start, and sign-posting their availability and making them mandatory before entering a hotel buffet should help to kerb the spread of infection.
  • Housekeeping - Ensuring that housekeeping increase their efforts is another step that can help to prevent the spread of gastric disease, paying particular attention to the cleanliness of private and public bathrooms.
  • Litter and bins - Making sure that bins are regularly emptied and the resort grounds are free of litter can help in limiting the ways that a disease can spread.
  • Recognise and act - One of the most important steps in combating a potential illness outbreak is recognising that there's a problem early on. By doing so, a hotel can put into place processes that can reduce the further spread of a gastric illness. Part of this process requires advising guests of a potential health concern, rather than denying that there is one.

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Make a claim for holiday compensation

If you've suffered the symptoms of a gastric illness, such as diarrhoea, vomiting and nausea for a substantial proportion of your package holiday at an all-inclusive hotel that didn't take reasonable steps to prevent your illness, then under The Package Travel Regulations 1992 you may be entitled to claim compensation.

Our travel law specialists can advise you within minutes if you're able to make a claim during a free no-obligation consultation. If we represent you we can do so on a 'no win no fee' basis, allowing you to rest assured that we'll do all that we can to maximise your compensation.

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Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Roda Beach Village in Corfu, Greece; call us on 0808 145 1353 or complete our enquiry form and we will call you back.

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