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Holiday Illness Complaint

Guests at the ClubHotel Riu Bambu in the Dominican Republic report suffering Amoebic dysentery

9th August 2017

We've been contacted by several holidaymakers who say that they suffered the symptoms of a gastric illness at the ClubHotel Riu Bambu in the Dominican Republic, one of which has received confirmation that they contracted Amoebiasis.

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The ClubHotel Riu Bambu in the Dominican Republic

Advertised by TUI-owned tour operator's Thomson and First Choice on an all-inclusive basis, the ClubHotel Riu Bambu is situated in the desirable Bavaro region of Punta Cana in the Dominican Republic. Featuring a beachfront location, several pools, and at the time of writing, a Mexican buffet restaurant, the ClubHotel Riu Bambu looks to be an appealing option for British holidaymakers.

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British tourists contract Amoebiasis

One of our clients advised us that during their stay they were exposed to several hygiene concerns, including a problem with flies around uncovered food and drinks at the indoor and outdoor dining areas, and the presence of feral cats on the hotel grounds.

She also reported to us that she was served chicken that was still pink in the middle, and her friend noted that the guests had been vomiting in the lobby toilets.

She advised us that she fell ill soon after arriving at the ClubHotel Riu Bambu, suffering from typical gastric illness symptoms that included diarrhoea, vomiting, nausea, a fever and dizziness, and later stomach cramps. She says that her friend also experienced similar symptoms.

In addition to being hospitalised, our client advised us that she was unwell for over a week, meaning that she was unable to enjoy a large proportion of her holiday. After seeing a medical practitioner, she was advised that she had been suffering from Amoebiasis.

We have also been contacted by another holidaymaker who is currently awaiting the results of their own sample, and at the time of writing, she advised us that she is still suffering from symptoms of vomiting and stomach cramps.

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Dorset holidaymaker reports illness

TripAdvisor reviews for the ClubHotel Riu Bambu are mixed, with some highly praising the Dominican resort, and others pointing out certain flaws. The hotel currently has an average score of 3.5 out of 5, with the following Dorset holidaymaker commenting on issues they experienced during their stay in July:

In her review titled "Stay clear", 'susandobreecarey' says that she had "terrible tummy cramps [and diarrhoea]", explaining that they "stayed away from the coconut based cocktails and drank sprite from a bottle most of the time".

She goes on to explain that the "hotel reception flooded during a storm" and the hotel swimming pools were "not cleaned well".

She says that on their "last day [her] eldest boy got food poisoning and was throwing up violently all night and [the] next day". She adds that "all four [members of her party] are still suffering tummy cramps and [diarrhoea]", and have had to take "Imodium tablets and rehydration drinks".

'susandobreecarey' says that the "Thomson Rep was notified and came to see [them] and [filled] out a report on his iPad". She also says that while they were "waiting to leave to come home an ambulance arrived with a stretcher, 3 doctors and 2 nurses", and that while she "waited for sick bags at reception, a lady approached" whose "husband had been rushed [to] hospital due to [vomiting] and [diarrhoea]".

The Online Reputation Manager of the ClubHotel Riu Bambu has responded to 'susandobreecarey's' review with the following:

"Regarding your stomach issues, we can assure you that the health and safety of our guests is taken very seriously. We follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards.

We would like to inform you that our hotel Riu Bambu is reopened after a complete refurbishment in summer 2017. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We regret to read that you left our resort with a different impression."

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What is Amoebiasis?

Amoebiasis, also known as amoebic dysentery, occurs when the Entamoeba histolytica parasite infects your intestines. It's usually spread by infected faecal matter and can be contracted by consuming contaminated water, or food that has been grown in or prepared with water containing infected faecal matter.

The symptoms of Amoebiasis/amoebic dysentery

The most common symptom is diarrhoea, which can be bloody, and a common result of infection is dehydration, which can be hazardous in popular holiday destinations with hot climates.

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What to do if you have amoebic dysentery on holiday

If you suffer the symptoms of Amoebiasis, it's vital that you drink plenty of fluids to prevent dehydration, and it's also important that you inform your holiday representative and a member of staff at your hotel. They should take steps to prevent infection from spreading any further, and they should also be able to assist you with seeing a medical practitioner.

Keep in mind that if you would prefer to see a medical professional of your own choosing, you are able to do so, but we would highly recommend receiving a diagnosis and treatment soon after you exhibit symptoms.

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Find out if you can claim compensation

If you suffer from Amoebiasis or another illness on an all-inclusive package holiday, then under The Package Travel Regulations 1992 you could be entitled to claim compensation from your tour operator. Our team of travel law specialists can provide you with a free no-obligation consultation, during which we can advise you if you're able to make a 'no win no fee' compensation claim.

Nicholas Lukacs - Holiday Claims Litigation Executive

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the ClubHotel Riu Bambu in the Dominican Republic; speak to Nicholas Lukacs by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.

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