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Holiday Illness Complaint

Reviewers report Cryptosporidium and holiday illness at the Aqua Mirage Club in Morocco

4th October 2017

Guests at the Aqua Mirage Club in Marrakech, Morocco have reported suffering holiday sickness and diarrhoea, with one TripAdvisor reviewer commenting that their young children were diagnosed with Aeromonas and Cryptosporidium.

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The Aqua Mirage Club in Marrakech

TUI-owned tour operators Thomson and First Choice advertise the Aqua Mirage Club (also known as the Hôtel Aqua Mirage Club Marrakech), which is situated in Marrakech in Morocco, on an all-inclusive basis to British holidaymakers. The resort includes an on-site waterpark as well as other appealing facilities, but recent reviews have highlighted a potential problem with holiday illness at the resort.

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Reviewers comment on sickness and diarrhoea at the Aqua Mirage Club

Being TripAdvisor's 'Travellers' Choice 2017 Winner' for their 'Family' category, the Aqua Mirage Club is positively reviewed by guests, receiving an average rating of 4 out of 5 at the time of writing. Although a lot of holidaymakers praise the Marrakech hotel, the following reviewers have commented on problems with sickness and diarrhoea during their stay.

In the review of her stay at the Aqua Mirage Club in October, simply titled "Miss", 'Julie F' says that they have a "great hotel and staff", and the "only downside was having sickness and [diarrhoea]".

'Kate T' stayed at the Aqua Mirage Club in September, and in her review titled "Good hotel but ILLNESS", she says that "there are positives and negatives to this hotel". She explains some of the positive and goes on to say that the "main negative of [their] stay is the fact that [she] and [her] 2 babies had terrible [diarrhoea]".

She goes on to say that she "had it for over a week and [her] babies still have it 3 weeks later". She says that they "have taken them to the doctors and they have had tests done showing they have Aeromonas and [Cryptosporidium] which are two bugs conducive with contaminated food [sic]".

'Kate T' concludes her review by warning future guests to "please be aware and be careful", as she says that these types of bacteria "are not found in the UK so they definitely picked it up there".

In their review titled "Aqua Mirage", 'Waheed A' says that "95% [of their holiday party] had sickness and [diarrhoea]". They go on to say that they had to ask for their rooms "to be cleaned and minimum towels provided" and that although there is "lots of food to choose from", you need to "be careful what [you] eat", implying that there's a possibility of "food poisoning".

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What is Aeromonas?

Aeromonas is a type of bacteria that resembles the Enterobacteriaceae family of diseases which includes Salmonella, E. coli and Shigella, although it's not considered to be as common as these pathogens. It can result in Gastroenteritis, otherwise known as "sickness and diarrhoea", which can include symptoms such as sudden diarrhoea, nausea, vomiting, stomach aches and cramps, as well as a fever.

Aaeromonas bacteria in green

Aside from the food poisoning route to infection that many gastric illness pathogens are known for, it's also been suggested that Aeromonas can be contracted through open wounds, and also by a respiratory infection, which in some cases can lead to Aeromonas pneumonia.

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What is Cryptosporidium?

Cryptosporidium is a type of parasite that is commonly referred to simply as "Crypto". This harmful parasite can cause symptoms of diarrhoea, vomiting, abdominal pain and a fever, which is more than enough to bring the enjoyment of your holiday crashing to a halt.

As a waterborne parasite, it's possible to contract Cryptosporidium from consuming contaminated food and by drinking infected tap water or water from a poorly maintained swimming pool. This route to infection is a particular concern for parents of young children, as they are known to drink swimming pool water.

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Find out if you can make a holiday illness compensation claim

If you've contracted a harmful bacteria or parasite on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you might be able to claim compensation from your tour operator.

A member of our travel law team can assess your case as part of a free no-obligation consultation and advise you if you're able to make a 'no win no fee' claim, and if not, what other options are available to you to pursue your illness complaint.

Nicholas Lukacs - Holiday Claims Litigation Executive

Contact us for free no-obligation holiday illness claims advice

To find out more about claiming compensation; contact Nicholas Lukacs by filling in our enquiry form and we will call you back, or call us directly on 0808 145 1353.

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