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Holiday Illness Complaint

Holidaymaker reports suffering from Entamoeba histolytica at the Catalonia Royal Bavaro

17th May 2017

British tourists who stayed at the Catalonia Royal Bavaro in the Dominican Republic have reported that they suffered a holiday ruining illness during their recent stay, with at least one reviewer saying that she received a diagnosis of an Entamoeba histolytica infection.

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The Catalonia Royal Bavaro in the Dominican Republic

Located in the desirable Bavaro region of the Punta Cana in the Dominican Republic; the Catalonia Royal Bavaro is advertised by TUI-owned tour operators Thomson and First Choice on an all-inclusive basis. Although the adults-only hotel has a lot to offer British holidaymakers, there have been recent reports of guests suffering the symptoms of a gastric illness during their stay.

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British tourists report suffering gastric illness symptoms

Reviews for the Catalonia Royal Bavaro on TripAdvisor are overall very positive, with many reviewers praising the hotel, however at least two recent reviewers have said that they became unwell during their stay at the Punta Cana hotel.

In his review of her stay in May titled "Very bad stay at this hotel!", Chesterfield holidaymaker 'bob p' says that he "had a bad stay at this hotel", explaining that he had to visit what he describes as a "dodgy onsite doctor" as a result of a holiday illness.

He goes on to say that he was given a "bad smelling room" and that "something was not right at this hotel", explaining that he "had to get [an] early flight home" so that he could recive what he describes as "real health care", before questioning the standards of the "Centro Medico Punta Cana".

Brightlingsea holidaymaker 'Dawn S' also experienced health problems during her stay in April, which she highlights in her review titled "not worthy of the star rating". In it, she says that she was on holiday with her "sister and [their respective] husbands to celebrate [their] birthdays", but soon after arriving she found that her "sisters room smelt of mould and damp".

She also comments that the "food is average" and the "lunch in the main restaurant is revolting", stating that on one day she "saw the desert chef scoop the ice cream from the scoop with her fingers", not long "after she had just put food in her mouth", noting that she had "not washed her hands" before doing so. She also says that the "food [was] cold" and "the glasses at the table sometimes smelt dirty"

She reports that she "picked up a very nasty bug" that she believes was caused by "the water", contuing to explain that she "ended up in [the] hospital for 3 days" where she was "very ill" and was told that she had an "Entamoeba histolytica (amoebas)" infection.

'Dawn S' concludes her review by saying that the experience "has put [her] off this hotel" and she believes that they would benefit from taking "a good look at [their] food and hygiene" standards.

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Should you worry about Entamoeba histolytica?

Amoebiasis, or Amoebic Dysentery, can be caused by Entamoeba histolytica; an anaerobic parasitic amoebozoa that can cause severe damage to your intestines if you're unfortunate enough to consume it.

Entamoeba histolytica on holiday

Symptoms of Amoebiasis can include loose stools that can contain blood and mucus, abdominal pain and cramping, as well as a high fever. This debilitating holiday illness is usually spread as a result of faecal contamination through poor hygiene, however, it's most commonly caused by food poisoning or through contaminated water.

While notably painful, a bout of Amoebiasis isn't generally life threatening, provided you receive treatment from a medical professional, something you should do for any form of gastric illness that lasts for longer than 24 hours. After all, the right treatment could enable you to enjoy the rest of your holiday, rather than spend it suffering in your hotel room.

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Claim compensation for your holiday illness

If you've been diagnosed with an Entamoeba histolytica infection or another illness caused by a parasitic or bacterial infection that you suffered on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you could be entitled to claim compensation.

Our travel law specialists can advise on your eligibility to claim during a free no-obligation consultation, where we can assess your case and advise you of the best option to pursue a claim against your tour operator. If we are able to represent you, we can do so on a 'no win no fee' basis.

Andrew Tarling - Holiday Compensation Claims Manager

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Catalonia Royal Bavaro in the Dominican Republic; speak to Andrew Tarling by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.

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