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Holiday Illness Complaint

Holidaymakers comment on gastric illness at the Paradisus Varadero Resort & Spa

5th May 2017

Disappointed reviewers have reported that they have suffered from possible food poisoning infections following their stay at the Paradisus Varadero Resort & Spa in Cuba, with one reviewer claiming that meat that wasn't cooked in the middle was being served.

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Paradisus Varadero Resort & Spa in Cuba

The Paradisus Varadero Resort & Spa in Cuba is offered by UK-tour operator Thomas Cook on an all-inclusive basis. The Varadero hotel has a range of facilities that make it stand out as an attractive prospect to British holidaymakers, but from the comments made in recent reviews, it appears that some guests have suffered the symptoms of a gastric illness.

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Reviewers comment on possible illness and hygiene issues

Reviews for the Paradisus Varadero are on the whole very positive, with the hotel ranking well against others in the Varadero region of Cuba. Alongside a large number of positive comments from pleased guests, are mentions of a possible problem with holiday illness.

Bournemouth holidaymaker 'KMcG1966' stayed at the Paradisus Varadero in April, and in their review that is simply titled "Hotel Paradesus [sic]" they say that "the food was pretty bland except [for] the beach BBQ, although [he says that he] had to take charge of [his] own food to avoid burgers, chicken and fish being served pink in the middle and charred on the outside".

'leekfarmer' was also a guest this April, and in her review titled "Salmonella poisoning- Not a 5 star" she says that they "both got Salmonella poisoning", and since returning home her "husband is still unable to work".

'Geraldine F' from Enderby also stayed at the Paradisus Varadero in April, and in her review titled "Paradisus Varadero was a DISASTER" she says that there was "no running water for [the] toilets and showers", something she implies could become a "health and sanitary" issue.

In her review titled "Got Food Poisoning" '7Martha77' says that during her visit she was "served […] a seafood sauce which was not fresh", which resulted in spending "the whole night vomiting and [suffering from] diarrhoea". She goes on to say that "the following morning [she] went to see the doctor and met at least five other guests who were there with the exact same problem", although she comments that "they had eaten different things in different restaurants".

Continuing her review, she says that she "immediately alerted management of the problem", upon which she says that "their reaction was [to deny] that there was a problem with the food". Despite this, she says that she "had to have antibiotic shots to counter the infection", resulting in costly medical bills.

In her conclusion she implies that "out of a three-week stay [they] only had one [enjoyable week] and spent the rest [of their holiday] in [their hotel] room", where they found that they were "running to the toilet every 10 minutes or going to see the doctor for treatment".

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Pink meat and holiday illness

An undercooked meal could be seen as the cause of holiday food poisoning. Whether it's the result of rushed cooking by overworked kitchen staff or a lack of training, it's important to ensure that high-risk meats such as chicken and minced beef aren't pink in the middle. If you inadvertently consume undercooked produce, you could suffer from a holiday ruining pathogen such as Salmonella.

Pink undercooked meat and holiday food poisoning

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Sanitation and the spread of infection

Poor sanitation can help infectious diseases to spread among all-inclusive hotel guests, notably if there's a lack of clean running water, because hotel guests and members of staff may struggle to adequately wash their hands.

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It's important to see a medical professional

While it may be off-putting to visit a doctor in a foreign country, especially as depending on the standard of your travel insurance, you could face costly medical bills, by doing so, you might be able to get back to enjoying your holiday.

By receiving an accurate diagnosis, you should also receive the most effective treatment available to you. If you're diagnosed with a specific pathogen or if it can be proven that your condition was caused by something that could have been prevented; you might be able to claim back your medical costs.

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Claim compensation for holiday food poisoning

If you've suffered a bout of food poisoning on an all-inclusive package holiday, then under The Package Travel Regulations 1992 you might be able to claim compensation from your tour operator. Our travel law specialists can assess your case during a free no-obligation consultation, and if we represent you we can do so on a 'no win no fee' basis.

Nicholas Lukacs - Holiday Claims Litigation Executive

Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Paradisus Varadero Resort & Spa in Cuba; speak to Nicholas Lukacs by calling us on 0808 145 1353 or complete our enquiry form and we will call you back.

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