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Holiday Illness Complaint

Further reports of holiday illness at the Sirenis Punta Cana Resort Casino & Aquagames

Senior Holiday Claims Specialist - James Blower

Dated: 27th January 2017

We've been contacted by holidaymakers who say that they suffered the symptoms of a gastric illness while staying at the Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic, along with reports made by other guests who say they were also unwell in January.

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Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic

The Sirenis Punta Cana Resort Casino & Aquagames is located in the popular Uvero Alto region of the Dominican Republic and advertised by TUI-owned Thomson Holidays as an all-inclusive hotel as part of a package holiday. The Dom' Rep' hotel appears to be ideal for families, featuring a water park and an impressive selection of restaurants, but it appears that guests are becoming sick.

We've reported on sick holidaymakers returning from the Sirenis Punta Cana in the past, as recently as December, but from enquiries that we have recently received, it appears that there could be continuing problems with illness at the Dom' Rep' hotel.

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Holidaymakers report gastric illness and hygiene issues

Holidaymakers who recently contacted us have advised that they encountered a number of concerning hygiene issues while staying at the Sirenis Punta Cana, saying that at one stage they sighted frogs in the hotel foyer. The disappointed holidaymaker explained that they were concerned about the standard of the food, commenting that it appeared as so meals were being recycled from day to day, and burgers were being served undercooked.

The unfortunate tourists informed us that they suffered symptoms that included vomiting and diarrhoea, stomach pains and nausea. They also reported to us that they encountered a number of guests at the Sirenis Punta Cana who were also suffering similar symptoms, with British, Canadian and Russian visitors affected.

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Further reports of illness and hygiene problems

In addition to the holidaymakers who have contacted us, a number of TripAdvisor reviewers have also raised some concerns over the standards of hygiene at the Sirenis Punta Cana:

'Angelina C' stayed in January and she says that she was subjected to "mouldy rooms, dirty and grimy buffets and restaurants, horrible food, dilapidated facilities from pools to bannisters to non-working elevators, bugs and cockroaches everywhere", continuing to say that there was a "stench of sewers everywhere including the rooms".

'Kristen H' also stayed at the Sirenis Punta Cana in January and she says that "the food was horrible, and mostly [served at] room temperature or cold." She says that along with her husband she "got sick," and "came to understand [that] other people were [ill] as well."

In their review of their stay in January titled "Old and dirty. Rooms on both sides are musty. Food is awful. My husband I both got sick." 'averes2017' says that the "food is awful [and] always cold even at the à la carte".

'Patrick W' was also a guest in January and while he praised the omelettes served at the Sirenis Punta Cana, he says that "the rest of the food is so bad" that he "would not even feed it to [his] dog", explaining that the "food was always cold and not very nice looking".

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Frogs and Salmonella

Aside from people claiming that licking them can result in a psychedelic trip to rival the Beatles, generally frogs are considered to be relatively harmless. Unfortunately, this isn't always the case. Along with reptiles and other amphibians, frogs can spread some rather nasty holiday illnesses, one of which is Salmonella.

The risk of contracting Salmonella from frogs on holiday

In the event that you contract the Salmonella bacteria, you may begin to experience holiday ruining symptoms such as bloody stools, nausea, abdominal pain, diarrhoea, vomiting, fever, chills and headaches. Or to put it another way, contact with a frog could result in exchanging time you could have spent by the pool, for unwanted time in your hotel bathroom feeling rotten.

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Recycled food increasing the risk of food poisoning

Reports that food has been recycled are equally concerning. Whether you eat it abroad or at home, food has a limited shelf life, and once it has been cooked and served, by cooling it, storing it and reheating it; the risk of infection is increased. While you may feel that by doing this at home isn't a problem, when done on mass at a rushed hotel buffet, it's possible that mistakes will be made and people could get sick.

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Undercooked food could spread holiday illness

Undercooked food is also a concern, especially when it comes to burgers. While the risk of contracting food poisoning from a steak is generally considered to be lower, because the surface area of minced beef commonly used in burgers is much greater, they need to be cooked through thoroughly to reduce the risk of contracting a holiday ruining illness.

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Cockroaches and sewage smells

Cockroaches can spread disease as it's near-impossible to determine where they have been before. Their presence can be especially concerning if you can smell sewage around the grounds of a resort, as it's possible that the sewerage systems have contaminated the hotel grounds with faecal matter, which in turn can be spread by the cockroaches.

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Claim for holiday illness compensation

If you contract an illness that ruins your package holiday, then under The Package Travel Regulations 1992, you might be able to claim compensation. Our travel law specialists can provide you with a free no-obligation consultation, during which we can advise you of whether we can pursue your claim on a 'no win no fee' basis.

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Contact us about your holiday illness claim

To find out more about claiming compensation for illness at the Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic; call us on 0808 145 1353 or complete our enquiry form and we will call you back.

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