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Thomson Holidays Complaints Department Contact Address

Have you been let down by Thomson Holidays and want information about how to make a complaint?

This page has been created by Simpson Millar Solicitors' Holiday Claims team to offer free help and advice to consumers seeking compensation.

You and your legal rights

When you purchase a package holiday from Thomson Holidays you receive powerful consumer protection. The Package Travel Regulation 1992 makes Thomson responsible for ensuring that your holiday is supplied to a reasonable standard. Furthermore, the Regulations make Thomson responsible for their suppliers so if something goes wrong during your flight or at your hotel Thomson are answerable.

Does your Thomson complaint concern an injury or an illness?

Important - you should not accept any offer of compensation from Thomson if your complaint concerns being ill on holiday or an accident abroad without taking legal advice.

Compensation for a personal injury can be substantial and by accepting an offer from your tour operator you could extinguish your legal rights to claim the true amount you are entitled to receive.

If you or a family member have been ill at your Thomson hotel through food poisoning or sick because of poor hygiene at your hotel then get some quick advice by calling us on 0808 145 1353 before making your complaint.

How long have you got to make a complaint?

The law allows you 6 years to start court proceedings if your complaint does not include a complaint about a personal injury which may have been caused by an accident or illness. If your complaint concerns an injury or illness then the law allows you just 3 years to start court proceedings in England and Wales. In the case of children (under the age of 18) the law allows a child 3 years from the date they reach 18 to start court proceedings.

Contacting Thomson Holidays about a Complaint

Follow our top tips on how to complain about a holiday and make sure your complaint is effective.

You can send your written complaint to Thomson’s complaints department to:

Tour operator complaints procedure

Thomson Holiday Complaints Department

After Travel Customer Support
Thomson Holidays
Wigmore House
Wigmore Lane
Luton LU2 9TN

You can also email your complaint to Thomson directly to or call 020 3451 2688.

Other Useful Contacts

There are several things you can do if your dispute with Thomson is not resolved to your satisfaction. You can speak to the Association of British Travel Agents (ABTA) and find out about their paper only dispute resolution service or you can consider the making a small claim through your local county court.

Simpson Millar Solicitors – No Win No Fee

Speak to us today if you have been ill or have suffered and accident whilst on a Thomson Holiday. Find out about our no win no fee terms and how we can help you to win substantial compensation for your personal injury. Get absolutely free and no obligation advice and find out in minutes just how compensation you should be claiming.

Our Holiday Claims solicitors and lawyers have worked for the UK’s major tour operators meaning we understand how to achieve the best result for you.

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Talk to our specialist holiday compensation claim solicitors

Call Free 24/7: 0808 145 1353